Barcelona-Based Customer Advocacy & Reference Specialist

PTC; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant card

Pension plan

Healthcare (dental/eye)

Descripción de la vacante

PTC, based in Barcelona, is seeking a proactive Customer Marketing Senior Specialist to expand and scale its global Customer Reference Program. The role collaborates with Marketing, Sales, Customer Success, Product Marketing, and customers worldwide to recruit advocates, share transformation stories, and drive business value.

The ideal candidate will manage reference recruitment, interviews, content creation, and advocacy activities, with occasional evening calls to support North American

Formación

• 3–5 years of experience in Customer Marketing, Marketing, Customer Advocacy, Community Management, Customer Success, Event Marketing, or related field.
• Experience in B2B technology, software, SaaS, manufacturing, industrial, or engineering-focused environment preferred.
• Experience managing multiple projects, deadlines, and stakeholder groups across cross-functional teams.

Responsabilidades

• Support the execution and growth of PTC's Customer Reference Program by helping recruit, engage, and nurture customer advocates.
• Identify potential reference candidates through events, advisory boards, customer communities, customer success teams, sales teams, and marketing programs.
• Partner with Marketing, Sales, Customer Success and Product to align customer advocacy opportunities with business priorities.
• Coordinate reference requests, interviews, case studies, videos, speaking opportunities, and peer-to-peer advocacy activities.
• Assist with interview preparation, scheduling, logistics, and follow-up communications.
• Maintain reference records in internal systems and contribute to data quality and program visibility.
• Contribute to internal advocacy communications to increase awareness of reference resources.

Conocimientos

Customer Marketing

Marketing

Customer Advocacy

Community Management

Customer Success

Event Marketing

Educación

Bachelor's degree in Marketing or related

Herramientas

CRM software

Marketing automation

Descripción del empleo

PTC, based in Barcelona, is seeking a proactive Customer Marketing Senior Specialist to expand and scale its global Customer Reference Program. The role collaborates with Marketing, Sales, Customer Success, Product Marketing, and customers worldwide to recruit advocates, share transformation stories, and drive business value.

The ideal candidate will manage reference recruitment, interviews, content creation, and advocacy activities, with occasional evening calls to support North American