Bar Supervisor

Highgate; Comunidad Valenciana; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A premier hospitality management company is seeking a Bar/Lounge Supervisor to enhance the guest experience and maximize financial performance. This role includes supervising daily operations, training staff, managing inventories, and ensuring exceptional customer service. Ideal for candidates with experience in bar management, looking to thrive in a dynamic environment.

Formación

• Experience in bar operations and liquor management.
• Ability to train and supervise staff.
• Strong customer service orientation.

Responsabilidades

• Implement beverage policies and procedures.
• Supervise staff and manage operational needs.
• Ensure compliance with liquor laws and manage inventory.

Conocimientos

Customer Service

Training

Inventory management

Descripción del empleo

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. The company is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Its portfolio of global properties exceeds an asset value of $20B and generates over $5B in revenues. Highgate offers expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to maximize performance and asset value. With an experienced executive team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Overview

The role involves creating a unique guest experience, maximizing financial performance, and promoting the bar/lounge. Responsibilities include menu planning, maintaining standards, assisting servers during peak times, managing liquor inventories, supervising daily operations, and ensuring high guest and employee satisfaction while adhering to budgets and legal obligations. The role also involves training staff and supporting other outlets when needed.

Responsibilities

Supervising Bar/Lounge Operations

• Implement beverage policies and procedures.
• Ensure compliance with all liquor laws.
• Manage beverage control, inventory, and costs.
• Monitor adherence to liquor policies.
• Achieve or exceed budget goals.
• Maintain food handling and sanitation standards.
• Supervise inventory according to budget.
• Assist with menu development and promotions.

Leading Bar/Lounge Team

• Train staff on liquor policies.
• Manage staffing levels for service and operational needs.
• Ensure staff understands expectations.
• Communicate event details to staff.

Ensuring Exceptional Customer Service

• Provide excellent customer service.
• Gather guest feedback on quality and service.
• Respond to guest issues and complaints.
• Empower staff to deliver excellent service.
• Focus on guest satisfaction and continuous improvement.
• Provide performance feedback to staff.
• Review guest satisfaction results with employees.