Banking Operations Analysts (German-speaking) - On-site PC01

Concentrix; Badajoz; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Banking Operations Analyst in Barcelona, where you'll be part of a dynamic team driving innovation in banking solutions. This role involves investigating card disputes, working closely with stakeholders, and enhancing customer experiences. With a full-time contract and opportunities for career development, this position is perfect for those eager to grow in a fast-paced environment. Embrace the chance to learn and thrive in a supportive setting that values your contributions and fosters your professional journey.

Servicios

Full paid training

Career development program

Specialized courses

Great office location

Formación

• Proficient or bilingual in German and advanced English.
• At least 6 months in customer service or related role.
• 1 year of professional experience in banking.

Responsabilidades

• Review and investigate customer-initiated card disputes.
• Coordinate queries submitted by banks and creditworthiness checks.
• Provide customers with the best possible experience.

Conocimientos

German proficiency

Advanced English

Customer service experience

Banking experience

Desire to learn and improve

Educación

University degree in business or economics

Herramientas

Excel

Google Sheets

SQL

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Banking Operations Analyst in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Banking Operations Analyst on our team, you will :

• Review and investigate customer-initiated card disputes (unauthorized and authorized) - File Card Disputes with MasterCard
• Have the opportunity to learn MasterCard chargeback scheme
• Be in close contact with internal and external stakeholders to provide our customers with the best possible experience when it comes to a claim on the account
• Coordinate queries submitted by other banks, creditworthiness checks and also information within the framework of the general data protection regulation

Concentrix is a great match if you :

• Are proficient or bilingual in German and advanced English
• Have been working in customer service or a related role for at least 6 months
• Your professional experience (at least 1 year) in banking will help you to be successful in our fast moving environment
• Are an ambitious and committed individual who will bring a desire to learn and improve your current knowledge as well as a desire to drive the improvement and optimisation of our processes
• Are comfortable in a highly driven team and working with a substantial degree of autonomy in a fast-paced environment.

It would be great if you have (not required, but a definite plus!) :

• Experience with or knowledge of Excel or Google Sheets
• Experience with or knowledge of SQL
• Previous relevant banking experience
• Previous experience in Card Disputes handling, claims, or probate
• Hold a university degree in the fields of business or economics (e.g. with a focus on banking & finance)

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full-time contract
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.