B2C Customer Service Representative with German and English

JR Spain; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading outdoor gear company based in Barcelona is looking for a B2C Customer Service Representative fluent in German and English. In this role, you will provide excellent customer support, assist with product inquiries, and collaborate with team members to resolve issues. The ideal candidate has strong communication skills and a passion for customer service. Apply today to join a dynamic team dedicated to enhancing customer experiences.

Formación

• Adapt quickly to change and be flexible in dynamic environments.
• Fluency in German (verbal and written) is essential.
• Prior customer service experience is a plus.

Responsabilidades

• Provide excellent customer support via phone, email, and chat.
• Assist customers with inquiries and provide product information.
• Document customer interactions and maintain customer database.
• Collaborate with team members to resolve complex issues.
• Report customer feedback to improve products and services.

Conocimientos

Fluency in German

Fluency in English

Excellent communication skills

Problem-solving abilities

Basic computer skills

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Social network you want to login/join with:

B2C Customer Service Representative with German and English, barcelona

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Client:

Revelyst

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

121246373144795545632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are looking for a B2C Customer Service Representative with German and English, who will take this role to the next level!

Tasks and Responsibilities:

• Provide excellent customer support via phone, email, and chat in both German and English, embodying our commitment to making every customer's experience great.
• Assist customers in resolving inquiries, issues, and providing information about our motocross and mountain biking gear, apparel, and outerwear products.
• Maintain a high level of product knowledge to effectively address customer questions, showcasing your passion for our brand.
• Document customer interactions and maintain accurate records in our customer database, ensuring we keep the rider community informed and satisfied.
• Collaborate with other team members and departments to resolve complex customer issues, reflecting our commitment to teamwork.
• Identify and report customer feedback and trends to help improve our products and services, making a meaningful impact on our rider-centric approach.

You have:

• We’re looking for a candidate who can adapt quickly to change, be flexible, and adjust effectively to changes in the business environment to achieve our goals.
• English is essential, as it is the company's language of communication.
• Fluency German (verbal and written) is a must, allowing you to connect with our diverse global customer base. Spanish is a plus.
• Excellent communication and interpersonal skills, embodying our dedication to making customers' lives easier.
• Strong problem-solving and critical thinking abilities, essential for addressing unique customer needs.
• Ability to work well under pressure and handle multiple tasks simultaneously, mirroring the spirit of "work hard, play harder."
• Basic computer skills, including proficiency in using CRM software and Microsoft Office, ensuring efficient service delivery.
• Prior customer service experience is a plus but not required.
• Sounds like you? Apply to this offer or drop us a line at [emailprotected] , and our team will contact you in the coming days.