B2C Customer Service Representative with English Proficiency and Spanish

Revelyst Inc.; Barcelona; Híbrido; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading customer service company is seeking a B2C Customer Service Representative fluent in English and Spanish. This role involves providing exceptional support via various channels, resolving inquiries about motocross gear, and collaborating with team members. Ideal candidates are adaptable, communicative, and have strong problem-solving skills. Full-time employment is offered with the flexibility to work remotely or from the Barcelona office.

Formación

• Fluency in English and Spanish (verbal and written).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.

Responsabilidades

• Providing excellent customer support via phone, email, and chat.
• Resolving customer inquiries related to motocross and mountain biking.
• Maintaining product knowledge to address customer questions effectively.

Conocimientos

Fluency in English

Fluency in Spanish

Excellent communication skills

Problem-solving abilities

Adaptability

Herramientas

CRM software

Microsoft Office

SAP

Salesforce

ZenDesk

Descripción del empleo

B2C Customer Service Representative with English Proficiency and Spanish

We are seeking a B2C Customer Service Representative fluent in English and Spanish to join a Multibrand group. The ideal candidate has a strong customer service vocation, adaptability, and a challenge-loving attitude.

This role reports to the B2C Customer Success Manager and offers the flexibility to work remotely or from our Barcelona office.

Responsibilities include :

• Providing excellent customer support via phone, email, and chat in English and Spanish
• Resolving customer inquiries related to motocross and mountain biking gear, apparel, and outerwear
• Maintaining product knowledge to address customer questions effectively
• Documenting customer interactions accurately in our database
• Collaborating with team members to resolve complex issues
• Reporting customer feedback to improve products and services

Requirements :

Quick adaptability and flexibility in changing environments

Fluency in English and Spanish (verbal and written)

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work under pressure and multitask

Basic proficiency in CRM software and Microsoft Office

Preferred but not required :

Knowledge of SAP, Salesforce, ZenDesk

Prior customer service experience

Knowledge of other European languages

Interested candidates can apply or contact us at . Our team will reach out soon.

Additional Details

Seniority level : Associate

Employment type : Full-time

Job function : Customer Service

Industry : Sporting Goods Manufacturing

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