B2C Account Management (French Market)

Spotahome; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading international online marketplace is seeking an Account Manager to act as the first point of contact for landlords in the French market. This full-time role offers flexible benefits and opportunities for growth in a vibrant company culture. The candidate will manage interactions with landlords, optimize property listings, and support overall strategy. Ideal for individuals with sales experience and excellent language skills who thrive in a dynamic environment.

Servicios

Flexible retribution system

Stock options

Wellness and benefits plan

Gympass

Training budget

Team-building activities

Formación

• 1-2 years of experience in B2C sales, account management, or customer success.
• Excellent command of English and French; other languages are a plus.
• Ability to handle multiple requests simultaneously.

Responsabilidades

• Be the first point of contact for private landlords in the French market.
• Proactively contact landlords to onboard them onto the platform.
• Manage and optimize your portfolio for increased listings and availability.

Conocimientos

B2C sales

Account management

Customer success

Communication

Customer experience

Educación

Degree in business administration

Descripción del empleo

Remote flexibility, we trust our team, and we are goal-oriented.

Full-time position with a competitive salary based on experience, complemented by our flexible retribution system (restaurant vouchers, transport, etc.) to maximize your income.

Stock options in one of Europe's most promising and well-funded start-ups.

Wellness and benefits plan to support your physical and mental health, including Gympass and access to mental health programs.

Day off on your birthday — we celebrate it with you.

Training budget, company events, and team-building activities.

A challenging and creative role in an innovative, constantly growing, fast-moving, owner-managed company with many growth opportunities.

An open corporate culture that welcomes new ideas and initiatives.

Work with talented, committed, and supportive teammates.

International environment with over 16 nationalities.

No politics or bureaucracy — just a great environment to achieve your best work.

Your mission

• Be the first point of contact for private landlords in the French market.
• Proactively contact landlords to onboard them onto the Spotahome platform, engage them, and help optimize their properties to maximize value.
• Manage and optimize your portfolio, increasing listings and availability.
• Respond to landlord inquiries, handle modifications, and offer advice to improve performance.
• Track, analyze, and report on your portfolio's performance.
• Manage all landlord-related matters such as listings, availability, payments, bookings, and issues promptly.
• Develop strong relationships with local teams and central operations.

Your profile

• 1-2 years of experience in B2C sales, account management, or customer success.
• Excellent command of English and French; other languages are a plus.
• Based in Madrid.
• Degree in business administration or equivalent commercial apprenticeship.
• Ability to handle multiple requests simultaneously and work efficiently.
• Passion for sales, perseverance, and a fun attitude towards winning B2C customers.
• Knowledge of the city and real estate market is advantageous.
• Empathetic and understanding towards landlords, advocating for partners.
• Obsessed with customer experience.
• Entrepreneurial mindset, excellent communication skills, and ability to articulate value propositions.
• Positive, driven, and proactive attitude.
• Solution-oriented with high initiative and service focus.
• Previous real estate experience is a plus.

About us

Spotahome is an international online marketplace offering verified rentals across 100 European cities in 27 countries, with a global vision. Founded in 2014 by four friends, we aim to revolutionize traditional real estate through digitalization.

We facilitate online renting, providing verified listings with videos, floor plans, and photos for nearly 100,000 properties across Europe. Over 150,000 renters have found homes through us. Backed by top international investors, we've raised over €80 million.