B2b Technical Support Agent (Dutch Speaker)

JR Spain; España; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

Ein etabliertes Unternehmen sucht einen B2B Technischen Support Agenten, der fließend Niederländisch und Englisch spricht. In dieser spannenden Rolle sind Sie verantwortlich für die Lösung von IT-Problemen, die Dokumentation von Anrufen und die Verbesserung der Kundenzufriedenheit. Sie arbeiten in einem unterstützenden Team und profitieren von einem flexiblen Arbeitszeitmodell mit der Möglichkeit, bis zu 95% remote zu arbeiten. Wenn Sie eine positive Einstellung haben und an einer langfristigen Karriere in der IT interessiert sind, könnte diese Position genau das Richtige für Sie sein.

Servicios

Private Krankenversicherung

Restaurantgutschein

Vollständig bezahlte Schulung

Karriereentwicklungsmöglichkeiten

Kostenlose Sprachkurse

Unterstützendes Team

4 Tage Arbeitswoche

95% remote Arbeit

Indefinite contract

Formación

• Fließende Sprachkenntnisse in Niederländisch und Englisch sind erforderlich.
• Analytische Fähigkeiten und systematische Problemlösungsfähigkeiten sind wichtig.

Responsabilidades

• Lösen von IT-bezogenen Problemen für B2B-Partner während des Arbeitstags.
• Dokumentation von Anrufen im Ticketing-Tool und Eskalation von Problemen.

Conocimientos

Fließend Niederländisch

Fließend Englisch

Analytische Fähigkeiten

Systematische Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Teamfähigkeit

Herramientas

Ticketing-Tool

Descripción del empleo

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B2B Technical Support Agent (Dutch Speaker), Remoto

Client: Blu Selection

Location: Remoto, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 233398704084615168032460

Job Views: 6

Posted: 31.03.2025

Expiry Date: 15.05.2025

Job Description:

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket!

Tasks

Your responsibilities and impact as a B2B Technical Support Agent will be:

1. Resolving any IT-related issues of your partners (B2B) that could occur during their office day
2. Documenting calls on the ticketing tool
3. Escalating problems to the different respective teams
4. Maintaining and improving the customer satisfaction level
5. Communicating to your direct teammates and different departments

Requirements

Skills, qualifications and interests you need to succeed in this role:

1. You speak Dutch and English fluently
2. You are interested in learning more about IT
3. You display analytical and systematic problem-solving abilities
4. You possess outstanding communication skills and the mindset of a team player
5. You are reliable, punctual and looking for a long-term employer
6. You are in possession of a passport (if you don't have the NIE and SSN already)
7. Able to start on the 12th of September
8. Can't take any holidays in the first 6 months

Benefits

What’s in it for you?

1. 20,535 euros gross/year
2. 39hrs/week (from Monday to Saturday, rotative shifts 6am/11pm)
3. Working 4 days a week, 9h45 a day
4. Sometimes even up to 5 days in a row off
5. 95% remote, 1 day per month in the office (need to live on the mainland, around 100 km away from Barcelona)
6. An indefinite contract
7. Private health insurance
8. The opportunity to work and grow in an established multinational company with a global presence
9. A generous restaurant voucher
10. Fully-paid training
11. Career development and leadership program opportunities
12. Free language courses in Spanish, German, French, and English
13. An uplifting and supportive team to become part of

Your Future Company

Our client is Europe’s leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works on an interesting project for a major German supermarket.

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.