B2B Sales Specialist @ E-commerce in print (Dutch Native)

weWow; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a dynamic scale-up in sunny Valencia, where you'll thrive as an Aftersales Specialist. This role focuses on delivering exceptional customer service and ensuring smooth after-sales processes. You'll engage with customers in Dutch, providing expert advice and resolving post-purchase issues. Collaborate with logistics and sales teams to enhance customer satisfaction and loyalty. Embrace a vibrant start-up culture with opportunities for career growth, and enjoy perks like free meals and Spanish classes. Be part of an exciting journey that values innovation and teamwork!

Servicios

Free Breakfast and Lunch

Spanish Health Insurance

Free Spanish Classes

Career Growth Opportunities

Monthly Events and Socials

Relocation Support

Formación

• Native Dutch speaker with a passion for customer service.
• Creative problem-solver with adaptability to new tools.

Responsabilidades

• Ensure excellent customer experience for post-purchase inquiries.
• Collaborate with internal teams to resolve customer issues.

Conocimientos

Customer Service

Problem Solving

Communication

Adaptability

Dutch Language

Educación

Experience in Customer Support

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a dynamic, growing company specializing in printing services for businesses. They focus on delivering high-quality, personalized printing solutions while ensuring exceptional customer service. With a strong emphasis on innovation, reliability, and customer satisfaction, they strive to provide tailored printing solutions that meet the unique needs of their clients. The company values teamwork, continuous improvement, and a customer-centric approach, making it a great place to work.

If you’re passionate about being part of something fresh and exciting, and ready to bring your expertise to the table, we’d love to hear from you! Join us as we make things happen!

A day in the life of.

As an Aftersales Specialist, you are the mainstay for customers after their purchase. Your mission is to ensure an excellent customer experience and smooth handling of all after sales processes. You will be the point of contact for customers with questions about their order, assist them with product issues and process returns where necessary. Collaboration with internal teams such as logistics and service is key to solving complex cases smoothly and professionally.

How you make an impact.

1. You will speak to customers via email, phone and chat in German and provide a professional and friendly experience.
2. You offer expert advice on products and resolve post-purchase issues such as maintenance questions or return requests.
3. You handle complaints efficiently and strive for optimal customer satisfaction and loyalty.
4. You follow up on deliveries and proactively contact customers to ensure everything has gone to plan.
5. You call B2B customers to gauge satisfaction, evaluate complaints and catch missed interactions.
6. You work closely with logistics, sales and product teams to resolve customer inquiries quickly and accurately.
7. You will accurately track customer data and interactions and provide valuable insights to improve processes.

What we value in you.

1. Native in Dutch (additional languages are a bonus) to connect effectively with customers.
2. Passion for the printing or design world to bring a deeper understanding to customer inquiries.
3. Customer-first mentality, offering empathetic support and personalized solutions across all communication channels.
4. Creative problem-solving to swiftly resolve challenges and ensure a seamless customer experience.
5. Adaptability to new systems and tools, easily switching between processes and platforms with ease.

The extras you’ll love.

1. Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe.
2. Breakfast and lunch on us – because fueling your day matters.
3. Spanish health insurance – we've got your well-being covered.
4. Free Spanish classes – unlock a new language and immerse yourself in the local culture.
5. Career growth opportunities – take your skills to the next level with endless development paths.
6. Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting.
7. Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life.

Join us for more than just a job—be part of an unforgettable journey!