B2B Customer Support Advisor - (French speaking) - Onsite - BM01

Convergys; Barcelona; Presencial; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Barcelona office

Full paid training

Bring-a-friend referral bonus

Descripción de la vacante

Concentrix is seeking a French-speaking B2B Customer Support Advisor for an onsite role in Barcelona. You will handle customer requests, advise on solutions, and ensure SLA adherence while collaborating with a team in a dynamic global environment.

You will join a supportive company offering full-time hours, a clear career path, and comprehensive training. A Barcelona office presence is required and a referral bonus program is in place.

Formación

• Native in French plus advanced English.
• Previous experience in a similar position and industry is preferred.
• Basic sales skills, upselling and cross-selling.
• Good disposition to work in a customer service environment.
• Working knowledge of IT platforms, equipment, and applications (Windows/MS Office).

Responsabilidades

• Respond to customers’ requests and provide advice to guarantee satisfaction and SLA.
• Escalate potential service issues as needed.
• Follow all project processes and procedures.
• Provide cover for other agents within the team or across teams.
• Liaise with Supervisors/Mentors on project-specific tasks.
• Complete administrative duties for holidays, sickness and overtime promptly.

Conocimientos

French (native)

English (advanced)

Customer service

Sales basics

IT knowledge

Descripción del empleo

## B2B Customer Support Advisor - (French speaking) - Onsite - BM01Applylocations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R1749665Job Title:B2B Customer Support Advisor - (French speaking) - Onsite - BM01Job Description**Experience the power of a game-changing career**Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a **B2B Customer Support Advisor** you will be part of our team of game-changers who are powering the brands of the future.**Career growth and personal development**This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.**What you will do in this role**In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a **B2B Customer Support Advisor** on our team, you will:Main tasks* Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained* Escalate potential service issues* To follow all the processes and procedures of the project* Provide cover for other Agents in their absence, either within the same team or across teams* Liaise with Supervisors/ Mentors on specific projects where requested* To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner* To attend regular Team Meetings* To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction**Your qualifications**We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:* Are native in French plus advanced English* Previous experience in a similar position and industry* Basic sales skills, upselling and cross-selling* Good disposition to work in a customer service environment* Working knowledge of IT Platform, equipment, and applications: Windows/MS Office**Personal abilities** * Very good communication, listening skills* Customer care skills – ability to listen to and understand the customers’ needs* Ability to work in a team* Resistant to stress* Logical approach to problem solving* Ability to work on own initiative* Ability to adapt to different situations and needs**What’s in it for you**In this role, we offer benefits that help support your **unique lifestyle:**- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00- Salary 23.000 euros gross/year + up to 3.000 euros gross/year in bonus- Barcelona office- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses**Experience the best version of you!**At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”**Concentrix is an equal opportunity employer***We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*R1749665