B2B Customer Support Advisor - (English speaking) - Onsite - BM01

Convergys; Barcelona; Presencial; EUR 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Barcelona office

Quarterly bonus up to €3,000

Full training provided

Full-time 39h/week

Referral bonus

Descripción de la vacante

Concentrix in Barcelona is hiring a B2B Customer Support Advisor (English speaking) to join our onsite team. You will handle customer inquiries, provide product and service guidance, and help maintain contractual SLAs while collaborating with teammates across projects.

You will bring native English, prior customer service experience, and basic sales skills. The role offers full-time hours (39h/week), training, and a Barcelona office base with a bonus potential of up to €3,000 per year.

Formación

• Native English required.
• Previous experience in a similar role.
• Basic sales skills including upselling and cross-selling.
• Good communication and teamwork.
• Proficient with Windows and MS Office.

Responsabilidades

• Respond to customers’ requests and provide guidance to ensure satisfaction and SLA adherence.
• Escalate service issues as needed.
• Follow project processes and procedures.
• Provide cover for other agents within the team.
• Attend regular team meetings and liaise with supervisors.

Conocimientos

English (native)

Customer service

Upselling

Herramientas

Windows

MS Office

Descripción del empleo

B2B Customer Support Advisor - (English speaking) - Onsite - BM01Job Description**Experience the power of a game-changing career**Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a **B2B Customer Support Advisor** you will be part of our team of game-changers who are powering the brands of the future.**Career growth and personal development**This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.**What you will do in this role**In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a **B2B Customer Support Advisor** on our team, you will:Main tasks* Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained* Escalate potential service issues* To follow all the processes and procedures of the project* Provide cover for other Agents in their absence, either within the same team or across teams* Liaise with Supervisors/ Mentors on specific projects where requested* To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner* To attend regular Team Meetings* To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction**Your qualifications**We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:* Are native in English* Previous experience in a similar position and industry* Basic sales skills, upselling and cross-selling* Good disposition to work in a customer service environment* Working knowledge of IT Platform, equipment, and applications: Windows/MS Office**Personal abilities*** Very good communication, listening skills* Customer care skills – ability to listen to and understand the customers’ needs* Ability to work in a team* Resistant to stress* Logical approach to problem solving* Ability to work on own initiative* Ability to adapt to different situations and needs**What’s in it for you**In this role, we offer benefits that help support your **unique lifestyle:**- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00- Salary 23.000 euros gross/year + up to 3.000 euros gross/year in bonus- Barcelona office- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses**Experience the best version of you!**At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”**Concentrix is an equal opportunity employer***We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.*R1749560