B2B Customer Success Representative (German Speaker)

Revelyst; Cataluña; Híbrido; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal voucher €10 per day

Hybrid working model

Employee discounts

Descripción de la vacante

Revelyst, a fast-growing Adventure Sports group in Europe, seeks a B2B Customer Success Representative (German speaker) to manage dealer relationships across EMEA from Spain. You will ensure smooth order execution, support sales, and analyze data to improve service levels.

Fluent German and English are mandatory, and experience in SAP, Salesforce or Excel is a plus. Hybrid work and employee discounts are offered.

Formación

• Fluent German and English mandatory.
• Experience in Customer Service, Sales Support, or Operations preferred.
• Knowledge of SAP, Salesforce and Excel.
• Understanding of sales processes and logistics flows.

Responsabilidades

• Manage a portfolio of dealers across EMEA, ensuring high service levels.
• Process orders with SAP and coordinate with warehouses/logistics to ensure OTIF.
• Analyze data and KPIs to support decisions and reporting.
• Collaborate with Sales, Supply Chain and Operations to resolve issues.

Conocimientos

German

English

Herramientas

SAP

Salesforce

Excel

Descripción del empleo

B2B Customer Success Representative (German Speaker)

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.

We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.

If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

The main tasks of the position are:

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.

Customer & Dealer Management

• Manage a portfolio of Direct Countries dealers across EMEA
• Build strong, long-term relationships with assigned dealers
• Ensure high levels of customer satisfaction through quality service
• Act as the main point of contact for operational and service-related topics

Order Management & Operations

• Manage and validate the orderbook for assigned dealers
• Perform order entry in SAP (ERP system)
• Track and follow up orders, liaising with warehouses and logistics teams
• Ensure on-time and in-full delivery (OTIF)
• Handle operational issues such as refusals, returns and warranties
• Manage proforma processes

Data & Reporting

• Prepare and maintain customer order databases
• Analyze data and performance indicators to support decision-makingProvide reporting on key KPIs and service levels
• Ensure accuracy and consistency of customer data

Cross-functional Collaboration

• Collaborate with Sales teams to support dealer performance and satisfaction
• Work closely with Supply Chain and Operations teams to resolve issues
• Handle dealer and sales queries efficiently and professionally

Position requirements:

Qualifications:

• Fluent German and English (mandatory)
• Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
• Knowledge of SAP, Salesforce and ExcelStrong data orientation and analytical skills
• Understanding of sales processes and logistics flows

Competences:

• Strong customer service mindset
• Proactive and solution-oriented
• High attention to detail and organizational skills
• Strong communication and interpersonal skills
• Ability to work cross-functionally
• Adaptability in a fast-paced environment

Preferred

• Additional European language is a plus

What we offer

• Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry
• €10 meal voucher for every day worked from the office
• Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)
• 7 additional remote working days per year
• Employee discounts on products across our brands