Azure IT Support Specialist | Databricks & Power BI | Full Remote (Spain)

Capitole; España; On-site; EUR 38,000 - 60,000; Full time

Job summary

Capitole Consulting seeks an Azure IT Support Specialist to join an international environment supporting critical data and analytics services across Azure. The role combines Incident Management, Azure Operations and support of Data & Analytics platforms, working closely with business users and technical teams.

You will act as the main point of contact for incidents and service requests, monitor and troubleshoot operational issues, coordinate with L2 and external vendors, and perform root cause

Qualifications

• 3+ years of experience in Service Desk, Service Operations or Incident Management.
• Hands-on experience supporting cloud-based services and working with ticketing platforms such as Jira, ServiceNow, Freshdesk or Remedy.
• Fluent English and Spanish (C1).

Responsibilities

• Be the main point of contact for incidents and service requests.
• Monitor, troubleshoot and resolve operational issues.
• Coordinate with L2 support teams and external vendors when required.
• Perform root cause analysis and identify improvement opportunities.
• Monitor service availability, performance and capacity.
• Create reports and contribute to operational excellence initiatives.
• Manage user accounts, permissions and access requests.

Skills

Incident Management

Azure Operations

Data & Analytics platforms

Tools

Jira

ServiceNow

Freshdesk

Remedy

Job description

Capitole Consulting keeps growing and we want to do it with you!

Are you passionate about Azure Cloud, Data Platforms and Incident Management? We are looking for an Azure IT Support Specialist to join an international environment supporting critical data and analytics services across Azure.

This role combines Incident Management, Azure Operations and support of Data & Analytics platforms, working closely with business users and technical teams.

What are we looking for?

• +3 years of experience in Service Desk, Service Operations or Incident Management.
• Hands-on experience supporting cloud-based services and working with ticketing platforms such as Jira, ServiceNow, Freshdesk or Remedy.

Strong experience or exposure to:

• Azure monitoring and logging solutions.
• Act as the main point of contact for incidents and service requests.
• Support users of Data & Analytics platforms.
• Monitor, troubleshoot and resolve operational issues.
• Manage incident lifecycle from identification to closure.
• Coordinate with L2 support teams and external vendors when required.
• Perform root cause analysis and identify improvement opportunities.
• Monitor service availability, performance and capacity.
• Create reports and contribute to operational excellence initiatives.
• Manage user accounts, permissions and access requests.

Data & Analytics

Monitoring & Observability

Infrastructure & Automation

• Terraform or other Infrastructure as Code tools.
• Strong troubleshooting and analytical mindset.
• Experience supporting business-critical applications and services.
• Experience working with international teams and external vendors.
• Fluent English and Spanish (C1).

What do we offer?

• Flexible working hours + intensive Fridays.
• Private medical insurance fully covered by Capitole.
• Team Buildings and technological communities.
• Continuous growth in a collaborative international environment.

We're great, but with you we'll be even better!