Ayudante de Recepción - Four Seasons Hotel Madrid

JR Spain; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel in Madrid seeks an Assistant Front Desk Agent to assist with guest check-ins and interactions, ensuring a smooth experience. Candidates should have one year of relevant experience and be fluent in both English and Spanish. This role promises career growth within a prestigious company recognized for excellent hospitality.

Formación

• One year of experience in a Front of house position in a similar hotel.
• Proficiency in Hotel property management systems.

Responsabilidades

• Assist in checking in guests in an efficient and friendly manner.
• Handle all guest interactions with high hospitality.
• Utilize computer systems to assist in check guests in and out.

Conocimientos

Excellent personal presentation

Interpersonal skills

Problem-solving ability

Fluency in English

Fluency in Spanish

Herramientas

Opera

Descripción del empleo

Social network you want to login/join with:

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Client:

domestiko.com

Location:

madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

183469503969178419232460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.The Role of Assistant Front Desk Agent:Four Seasons Hotel Madrid is looking for a Assistant Front Desk Agent to join our team. The Assistant Front Desk Agent is a central part of the Front Office Team whose main objective is to assist the Front Desk Agents and ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties include:· Assists in checking in guests in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.· Arranges for luggage to be delivered to guest room.· Assist in escorting Guests to the rooms and explains all the facilities.· Checks guest out of the hotel.· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.· Utilizes a variety of computer systems to assist in check guests in and out, run daily reports and select and block rooms for arriving guests.· Answers to the Chat following the company standardsOur Ideal Assistant Front Desk Agent will have:Our ideal Assistant Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front of the house position in a similar hotel. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required.Must have the legal right to work in Spain and have fluency in English and Spanish.Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”