(AWY-278) | Customer Success Manager

Cyberbit; Donostia/San Sebastián; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading cybersecurity training platform is seeking a Customer Success Manager to grow accounts in Europe and the Middle East. The ideal candidate has over 3 years experience in SaaS customer success and 2 years of technical training. Responsibilities include customer product demonstrations, monitoring customer success, and collaboration with sales. Proficiency in English and a third language is required. Up to 20% travel may be necessary.

Formación

• At least 3 years of experience in a SaaS-based cybersecurity customer success role.
• Over 2 years of experience providing cybersecurity technical training.
• Cybersecurity certifications from EC-Council are advantageous.

Responsabilidades

• Achieve mastery of Cyberbit technologies and customer success playbooks.
• Conduct product demonstrations for customers and prospects.
• Guide analysts through simulated live-fire attacks.

Conocimientos

Experience in SaaS customer success

Cybersecurity technical training

Communication skills in English

Proficiency in a third language (Spanish, German, French)

Strong skills in Excel and PowerPoint

Educación

Bachelor’s or Master’s in cybersecurity or related field

Herramientas

Salesforce

Descripción del empleo

Cyberbit is the world’s leading cyber-security training platform for cyber professionals, with clients from Fortune 500, Universities, Governments, and Militaries globally. It was recently recognized as the leader in its product category in the Forrester Wave report. Cyberbit deploys real-world attacks using reverse-engineered malware onto virtual corporate networks, allowing users to defend against live attacks using commercial-grade security tools. This effectively trains cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused Customer Success Manager (CSM) proficient in SaaS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Europe and Middle East regions. The ideal candidate is a self-starter who excels in a fast-paced, startup environment and is passionate about working with revolutionary technology.

Responsibilities

1. Achieve mastery of Cyberbit technologies and customer success playbooks within 1-3 months.
2. Conduct clear, energetic product demonstrations highlighting the value of the product to customers and prospects, from SOC managers to CISOs.
3. Guide analysts through simulated live-fire attacks, adjusting approaches based on trainees’ skill levels and customer objectives.
4. Understand each customer’s unique needs and help them succeed by mapping their training objectives to the Cyberbit content catalog.
5. Track customer health by communicating through onboarding calls, success calls, quarterly reviews, analyzing usage data, and maintaining internal metrics.
6. Support customers and internal initiatives through excellent written and oral communication, including PowerPoint presentations, product Q&A, and documentation.
7. Contribute to product improvements by clearly communicating customer-requested features.
8. Collaborate with regional sales managers on relationship mapping, org charting, and upsell opportunities.

Requirements

1. At least 3 years of experience in a SaaS-based cybersecurity or IT product customer success role and/or project management.
2. Over 2 years of experience providing cybersecurity technical training.
3. Bachelor’s, Master’s, and/or PhD in cybersecurity or related field is a strong advantage.
4. Ability to plan, multitask, and manage time effectively in a remote environment; meticulous note-taking is essential.
5. Excellent communication skills in English; proficiency in a third language (Spanish, German, or French) is required.
6. Strong skills in Excel and PowerPoint; experience with Salesforce is a plus.
7. Cybersecurity certifications from EC-Council (e.g., Certified Incident Handler, Certified Security Analyst) are advantageous.
8. Up to 20% travel to customer sites may be required when permitted again.

If you’re not 100% qualified but eager to take on the challenge, we encourage you to apply.