Automation Lead: IT Infra & End-User Experience

Tata Consultancy Services; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services is looking for an experienced Automation Lead to drive IT infrastructure and end-user automation initiatives in Madrid. The role involves leading the automation roadmap, optimizing monitoring systems, and enhancing digital employee experiences. Candidates should have over 8 years in IT infrastructure, strong skills in ServiceNow ITOM and related tools, and proficiency in automation scripting. Excellent communication and analytical abilities are essential, along with a solid understanding of ITIL and relevant certifications.

Formación

• 8+ years in IT infrastructure with strong automation leadership experience.
• Expertise in ServiceNow ITOM, monitoring tools (Centreon, Azure Monitor), and end‑user automation (Nexthink).
• Hands-on experience with scripting and automation tools (PowerShell, Python, Ansible, Intune, SCCM).
• Strong analytical skills with the ability to turn trend data into actionable automation use cases.
• Excellent communication and stakeholder‑management capabilities.
• ITIL understanding; relevant certifications (ServiceNow, Nexthink, cloud) preferred.

Responsabilidades

• Lead the automation roadmap across infrastructure, monitoring, and workplace services.
• Optimize alerting and monitoring (Centreon, Azure Monitor) to reduce noise and improve incident response.
• Enhance and expand Nexthink use cases to proactively resolve top end-user issues and improve DEX scores.
• Define and operationalize automation workflows using ServiceNow ITOM and last-mile tools (Ansible, SCCM, Intune).
• Analyze incident, alert, and ticket trends to identify automation opportunities.
• Collaborate with engineering, workplace, and business teams to deliver scalable automation solutions.
• Provide governance, documentation, and reporting on automation benefits and KPIs.

Descripción del empleo

Tata Consultancy Services is looking for an experienced Automation Lead to drive IT infrastructure and end-user automation initiatives in Madrid. The role involves leading the automation roadmap, optimizing monitoring systems, and enhancing digital employee experiences. Candidates should have over 8 years in IT infrastructure, strong skills in ServiceNow ITOM and related tools, and proficiency in automation scripting. Excellent communication and analytical abilities are essential, along with a solid understanding of ITIL and relevant certifications.