Atención al cliente con portugués

NRF (Nederlandse Radiateuren Fabriek); Peligros; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Join a dynamic sports and digital company as a Customer Service Officer, where you'll process orders and maintain customer relationships. This role involves collaborating with various departments to ensure customer satisfaction and efficient order management. With a focus on innovation and teamwork, you'll be part of an international team in a vibrant environment that promotes personal growth and development. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you!

Formación

• 1+ years in a customer-oriented position.
• Fluent in English and Portuguese with strong communication skills.

Responsabilidades

• Process orders via phone and email, ensuring accuracy.
• Collaborate with logistics and maintain customer relationships.

Conocimientos

Customer-oriented experience

Fluent English

Fluent Portuguese

Strong communication skills

Interpersonal skills

Educación

Experience in administrative procedures

Herramientas

Microsoft Office (Excel, Word, Power Point)

Microsoft Dynamics AX2012

Descripción del empleo

NRF IS A SPORTS AND DIGITAL COMPANY

We are a dynamic sports company that organizes exciting challenges throughout the year, fostering a spirit of competition and teamwork. In addition to our passion for sports, we are also a cutting-edge technology company, constantly innovating and investing in digital transformation. Join us and be part of a team that thrives on pushing boundaries and embracing the future of technology.

About the job

In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.

What are you going to do as a Customer Service Officer?

1. Order taking by phone and e-mail
2. Receiving phone calls from the customers
3. Collaborating with logistics department in organizing shipments
4. Preparation of order confirmations and all necessary documentation connected, including export procedures
5. Ensuring all orders meet customer expectations and invoicing them
6. Close cooperation with sales, accounting, quality, product, supply chain departments
7. Processing returns, credit and debit memos as required
8. Monitoring delivery times and dates, changing customer demands and forecasts
9. Maintaining strong control of the order backlog with daily cooperation with warehouse
10. Handling customer complaints and escalations

What do you bring as a Customer Service Officer?

1. 1+ experience in customer-oriented position
2. Fluent English and Portuguese
3. Strong communication and interpersonal skills
4. Experience and understanding of similar work and administrative procedures
5. Practical knowledge of Microsoft Office applications (Excel, Word, Power Point)
6. Knowledge of Microsoft Dynamics AX2012 environment will be a plus

About the team

As a Customer Service Officer you will be part of the EE CS Team based in Granada, Spain. You will have the opportunity to work with an international team, unlocking global avenues for personal growth.

Interested?

Don’t miss this opportunity! Apply immediately via the “apply now” button!