Associate Expert Managed Operations

SoftwareONE; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global technology solutions provider in Madrid is seeking an On-Site Support Analyst to join their dynamic team. This role involves ensuring operational continuity and addressing on-site hardware and software issues. Ideal candidates will have a degree in a relevant field and strong problem-solving skills. Experience in technical support and a customer-oriented approach are essential. The position offers opportunities for professional growth and teamwork.

Formación

• Strong communication and problem-solving skills.
• Familiarity with ticket management tools.
• Previous experience in a technical support or helpdesk role.

Responsabilidades

• Ensure and/or restore operational continuity and availability of office hardware and software resources.
• Perform diagnosis and restore the availability of resources involved.

Conocimientos

Strong communication and problem-solving skills

Customer service-oriented mindset

VIP Client Support

Ability to work independently and as part of a team

Familiarity with ticket management tools

Educación

Professional in Systems Engineering, Computer Engineering, Software Engineering, or related fields

Herramientas

Office 365

TeamViewer

Remote Desktop

Descripción del empleo

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering extraordinary Customer Happiness and results. Our leaders encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The Role

We are thrilled to announce an opportunity to join our team as: On-Site Support Analyst, Full-time | On-site | Office: Madrid, Spain.

What Makes This Opportunity Unique: As an On-Site Support Analyst, you will be part of a dynamic and fast-paced team focused on ensuring and/or restoring operational continuity and the availability of office hardware and software resources at the user's location. In other words, requests that cannot be resolved by the Service Desk agents will be escalated to the On-Site Support team, which will go to the location where the incident or problem was reported, perform a diagnosis, and restore the availability of the resources involved.

This role offers an exciting opportunity to work at a company that values professional growth, personal development, and teamwork. You’ll be at the forefront of our commitment to delivering first-class customer service, helping our teams work efficiently while gaining valuable experience in IT support.

What We Need to See from You

Required Skills:

• Professional in Systems Engineering, Computer Engineering, Software Engineering, or related fields—either graduated or close to completing the degree.
• Strong communication and problem-solving skills.
• Familiarity with ticket management tools.
• VIP Client Support.
• Ability to work independently and as part of a team.
• Customer service-oriented mindset.
• Previous experience in a technical support or helpdesk role, providing on-site assistance at the client’s office.
• Proven knowledge in diagnosing operating systems (Windows, macOS, Linux) and troubleshooting hardware issues.
• English level B1 and above.

Preferred Skills:

Experience with ITIL frameworks and best practices for incident management. Familiarity with platforms such as Office 365, Windows, macOS, among others, and remote support tools (e.g., TeamViewer, Remote Desktop). Relevant certifications, including:

• Cisco Certification
• Microsoft Server Certifications
• Microsoft Office Certifications (versions 365 and 2021)
• Microsoft System Center Certifications
• Microsoft Azure Certification
• Apple OS Certifications (iOS, iPadOS, and macOS)
• Microsoft Windows Certifications (versions 10 and 11 for desktop systems)