Associate Customer Success Manager | Central Eastern Europe & Baltics

Deel Inc; Zaragoza; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join an innovative company as an Associate Customer Success Manager, where you'll manage client relationships and drive product adoption. In this dynamic role, you'll collaborate with diverse teams, ensuring clients navigate the platform effectively while addressing their unique challenges. With a commitment to inclusivity and a flexible work environment, this position offers the chance to contribute to a groundbreaking platform reshaping the global workforce. If you're passionate about customer success and eager to grow in a fast-paced setting, this opportunity is perfect for you.

Servicios

Provided computer equipment

Stock grant opportunities

Flexible remote work

WeWork access

Formación

• 1-2+ years in Customer Success or Account Management.
• Strong communicator capable of managing complex clients.

Responsabilidades

• Manage relationships with up to 200 client accounts.
• Train clients on Deel processes and platform navigation.

Conocimientos

Customer Success

Account Management

Communication

Problem Solving

Fluent English

Educación

Bachelor's Degree

Herramientas

CRM Software

Descripción del empleo

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

As an Associate Customer Success Manager at Deel you will :

• Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function.
• Build deep relationships and strategically navigate clients through their experience journey.
• Train your clients on Deel processes and how to navigate the Deel platform successfully to complement their needs.
• Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions.
• Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn.
• Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager.
• Collaborate with the wider growth and support organization inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow.
• Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams.
• Be passionate about Deel’s mission and the future of work, and always eager to understand our new products and features.

You will be successful if :

• 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts.
• Can demonstrate ownership, accountability and a willingness to go above and beyond.
• You are a strong communicator and can manage and diffuse escalated and challenging situations quickly.
• You speak, read and write in English fluently.
• You are based within the EMEA timezone.

Bonus Experience :

• You have worked in a diverse and global high growth start-up or scale up environment.
• You are willing to join and progress from the ground up, you are not afraid of challenges and pace and you want to learn and develop quickly.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy :

• Provided computer equipment tailored to your role.
• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including WeWork access where available.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at of the nature of the accommodation that you may require, to ensure your equal participation.