Associate Customer Success Manager - 100% remote - Europe

Hostaway; Barcelona; A distancia; EUR 139.000 - 262.000; Jornada completa

Descripción de la vacante

A leading SaaS company in the vacation rental industry is seeking an Associate Customer Success Manager to support customers across Europe. This fully remote position focuses on delivering exceptional value to customers and driving engagement while leveraging consultative selling skills and a strong relationship-building approach.

Servicios

Competitive Compensation

100% Remote Work

Equity Options

Professional Growth Opportunities

Annual Paid Leave

Geographic Specific Benefits

Dynamic Team Culture

Formación

• At least 1-2 years experience in customer success, account management, or similar role in the SaaS industry.
• Proven track record of NRR and GRR performance with expertise in driving upsells and managing customer success.

Responsabilidades

• Provide proactive and reactive support to our fast-growing customer base.
• Communicate proactively with customers to improve adoption and usage.

Conocimientos

Consultative selling

Negotiation

Problem-solving

Descripción del empleo

Associate Customer Success Manager - 100% remote - Europe

Join or sign in to find your next job

Join to apply for the Associate Customer Success Manager - 100% remote - Europe role at Hostaway

Continue with Google Continue with Google

Associate Customer Success Manager - 100% remote - Europe

Join to apply for the Associate Customer Success Manager - 100% remote - Europe role at Hostaway

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Job Description

NOTE : This is a FULLY remote role, but the candidate must be within the Europe region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the European region.

Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

Job Description

NOTE : This is a FULLY remote role, but the candidate must be within the Europe region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the European region.

Hostaway is the market-leading SaaS scale-up transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

About The Role

As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts.

You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships. You must also speak French to a native level to work with our customer base.

Your mission

• Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns
• Improve usage and adoption through proactive and content-driven communications
• Respond to inbound requests via the shared Customer Success queue
• Process upsells, cancellation requests, discount requests, and training requests
• Diagnose potential barriers to renewal and work with customers to overcome these barriers
• Demonstrate commitment to our customer base through the highest level of responsiveness
• Identify ways we can consistently delight our customers

Job requirements

• At least 1-2 years experience in customer success, account management, or a similar role in the SaaS industry
• Ability to prioritize and manage a large portfolio of accounts (500-800 customers), and consistently deliver on expected engagement activities
• Proven track record of NRR and GRR performance, with verifiable expertise in driving upsells, cross-sells, and ownership of customer’s successes
• Native-level French language proficiency. English is our company language, so you also need strong language proficiency there. Additional language proficiency is desirable (Spanish, Italian, German).
• Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale
• Excellent problem-solving skills, with a knack for turning complex issues into simple solutions

What We Offer

• Competitive Compensation : We offer competitive pay based on market rates in the country of the applicant
• 100% Remote : Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one)
• Equity : Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success
• Values-Driven Leadership : Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions
• Professional Growth : Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities
• Annual Paid Leave : The specific amounts vary by country and are aligned with country and / or contract-specific norms
• Geographic Specific Benefits : As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant
• Dynamic Team Culture : As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here)

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Software Development

Referrals increase your chances of interviewing at Hostaway by 2x

Get notified about new Customer Success Manager jobs in Greater Barcelona Metropolitan Area .

Customer Success Manager - 100% remote - Europe

Customer Success Consultant - Technical Architect

Program Manager - Supply Chain Decarbonization

Technical Product Marketing Manager - Cybersecurity

Technical Marketing Manager - Product Ownership Team

Barcelona, Catalonia, Spain

139,440.00

261,450.00

2 days ago

Lead AI Technical Product Manager (Audio & Voice) (Remote - Europe)

Product Manager - Group Meetings and Events

Senior Product Manager, Workout Experience

Program and Business Operations Manager, Service Providers & GSI

Greater Barcelona Metropolitan Area 22 hours ago

Product Manager - Website Experience (US / Europe, Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr