Assistant Residence Manager

Yugo; Valladolid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Yugo is seeking an Assistant Manager to oversee the residence operations and create exceptional living conditions for students. The role offers a dynamic environment with responsibilities in team leadership, sales, and student engagement, along with a competitive salary and valuable perks.

Servicios

Annual discretionary bonus

5 weeks' annual leave

'YuDay' for wellness

Discounts on groceries and gym memberships

Social events

Formación

• Relevant experience in managing residences.
• Strong interpersonal and communication skills.
• Passion for enhancing student experiences.

Responsabilidades

• Manage the residence in the absence of the Residence Manager.
• Lead and mentor the team for smooth operations.
• Drive occupancy through sales activities.

Conocimientos

Interpersonal skills

Communication skills

Sales

Educación

Experience in hospitality or student accommodation management

Descripción del empleo

Our Assistant Managers are part of a team of dedicated Yugoers across the globe, supporting us to ensure consistent service to our students. We seek #Futureshapers who want to positively influence and shape the lives of students and fellow Yugoers.

This role requires a hands-on approach to work, ensuring the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence when the Residence Manager is not present, ensuring all aspects of the residence operate smoothly.

Responsibilities

Reporting to the Residence Manager, your key responsibilities will include:

• Leading, mentoring, and guiding the team to ensure the residence runs smoothly, utilizing your upbeat and outgoing personality.
• Following up on sales opportunities to maximize occupancy through short-term and long-term lets.
• Driving sales and marketing activities to ensure full occupancy and optimal utilization of marketing channels.
• Maintaining high standards of property presentation through regular inspections and collaboration with the facilities team.
• Handling complaints and providing excellent customer service to students, managing both positive and negative feedback.
• Developing relationships with local universities, suppliers, and internal teams, leveraging your personable approach.
• Ensuring the operational calendar and student lifecycle processes, from arrival to departure, run smoothly.

Qualifications

Here’s what you’ll need:

• Relevant experience in managing residences within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills to build and maintain relationships.
• A passion for providing students with an exceptional living experience.
• Behaviors aligned with our values of integrity, commitment, and energy.
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing.
• Qualification or willingness to undertake Carbon Literacy training.

Benefits

Alongside working with an amazing team, you will receive:

• A competitive salary with an annual discretionary bonus (as per the Convenio Colectivo de Colegios Mayores).
• 5 weeks' annual leave (25 days), plus 7 days of Easter and 8 days of Christmas holidays.
• An additional 'YuDay', a paid day off each year to support your wellness.
• Access to perks like discounts on groceries, gym memberships, travel, and entertainment.
• Social events and more!

If you're excited about this opportunity where no two days are the same, we would love to hear from you. Click apply now! We look forward to meeting you.

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