Assistant Residence Manager

Yugo; Castellón de la Plana; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company seeks an Assistant Manager to oversee residence operations, ensuring high-quality service for students. Responsibilities include team leadership, sales, marketing, and maintaining property standards. Ideal candidates will have experience in hospitality and a passion for enhancing student living experiences.

Servicios

Competitive salary with annual discretionary bonus

5 weeks annual leave plus additional holiday days

'YuDay'—a paid day off for wellness

Discounts on groceries and travel

Social events and more

Formación

• Experience supporting the management of a residence.
• Strong interpersonal and communication skills.
• Passion for providing students with an exceptional living experience.

Responsabilidades

• Lead and mentor the team to ensure smooth residence operations.
• Drive sales efforts to maximize occupancy.
• Handle complaints and provide excellent customer service.

Conocimientos

Interpersonal skills

Communication

Sales and marketing

Educación

Experience in hospitality or student accommodation

Qualification or willingness for Carbon Literacy training

Descripción del empleo

Our Assistant Managers are part of a team of dedicated Yugoers across the globe, supporting us to provide consistent, high-quality service to our students. We seek #Futureshapers who want to positively influence and shape the lives of students and fellow Yugoers.

This role requires a hands-on approach, ensuring the delivery of cost-effective facilities and maintenance services. You will be responsible for managing the residence in the Residence Manager's absence, ensuring all aspects of the residence operate smoothly.

Responsibilities

• Lead, mentor, and guide the team to ensure the residence runs smoothly, using your upbeat, outgoing personality.
• Follow up on sales opportunities and ensure the property maintains full capacity through short-term and long-term lets.
• Drive sales and marketing efforts to maximize occupancy and utilize all marketing channels effectively.
• Maintain high standards for the property's presentation through regular inspections and collaboration with the facilities team.
• Handle complaints professionally and provide excellent customer service to students.
• Develop relationships with key stakeholders at local universities and with internal and external suppliers.
• Manage the operational calendar and student lifecycle, including arrivals, departures, and summer turnarounds.

Qualifications

• Experience supporting the management of a residence, preferably within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills for building and maintaining relationships.
• A passion for providing students with an exceptional living experience.
• Behaviors aligned with our values of integrity, commitment, and energy.
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing.
• Qualification or willingness to undertake Carbon Literacy training.

Benefits

• Competitive salary with annual discretionary bonus (per the Convenio Colectivo de Colegios Mayores).
• 5 weeks' annual leave (25 days) plus 7 days of Easter and 8 days of Christmas.
• 'YuDay'—a paid day off each year to support your wellness journey.
• Perks including discounts on groceries, gym memberships, travel, and entertainment.
• Social events and more!

If you're eager to start an exciting new role where no two days are the same, we would love to hear from you. Click 'Apply now'! We look forward to meeting you.

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