Assistant Registrar’s Office

Responsibilities

• Handle phone calls, enquiries and requests.
• Manage the general email inbox of the Registrar’s Office.
• Liaising with students, alumni, suppliers and other staff. Proactively manages the relationship with students after and during the program, provides them with relevant information and solves problems and questions.
• Liaise with Correos, Spanish Embassies, Consulates and other official offices.
• Collaborate with other IE University Departments in order to ensure a successful student experience.
• Manages and develops expertise in Atenea or similar Student Information Systems.
• Proactively manages the official graduation of students.
• Provides the Associate Director and General Secretary with the necessary support.
• Proactively manages the official enrolment process of students.
• Assist in the preparation of reports.
• Assist in the issuing of Degrees and publication of doctoral theses on official portals.
• Handle enquiries and requests in an efficient, organized, and dynamic way.
• Be responsible of individual planned projects.

Qualifications

Requirements :

• Bachelor´s Degree.
• Attention to detail and problem-solving skill.
• Proficient in English and Spanish (written and oral).
• Good organizational and time management skills.
• Exhibits outstanding communication skills, strong teamwork, and customer service capability.
• Able to manage multiple tasks simultaneously.