Assistant IT Manager

TN Spain; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An established industry player is seeking an Above Property Manager/Specialist to support the implementation of a groundbreaking technology platform. This role involves providing comprehensive support during the rollout, ensuring a smooth transition for hotel staff, and managing client relationships effectively. The ideal candidate will possess strong organizational and communication skills, thrive in dynamic environments, and demonstrate a commitment to excellence. With a focus on teamwork and client satisfaction, this position offers a unique opportunity to contribute to a transformative project in the hospitality sector, making every moment matter for clients and guests alike.

Formación

• 2-3 years of experience in a similar role with a focus on client support.
• Strong organizational skills and ability to thrive in a dynamic environment.

Responsabilidades

• Support the full EMMA solution during the implementation week.
• Manage risks and issues effectively while providing excellent client support.
• Assist hotel staff with system transition and training.

Conocimientos

Administration skills

Operations

Interpersonal Communication

Training experience

Problem-solving

Organizational skills

Troubleshooting skills

Analytical skills

Listening skills

Report creation

Educación

Bachelor degree

Descripción del empleo

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EMMA is Radisson Hotel Group's new exclusive unified technology platform. Powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business knowing that Every Moment Matters in Action.

Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an Above Property Manager/Specialist to assist the Hotels offering support before, during, and after implementations.

Key Roles/Responsibilities

1. Gives support on the full EMMA solution during the implementation week
2. Performs system configuration and data migration activities
3. Manages risks and issues, successfully and rapidly escalating them (when necessary) following up and resolving them
4. Delivers excellent support in a client-facing environment, such as front desk, as well as F&B, and M&E departments as required
5. Delivers on-the-job support to hotel staff and management
6. Assists the Implementation Lead in all other activities to ensure a smooth transition to the new system
7. Assists in any other activities on site or remotely, as required, to further develop the processes, training etc. to improve the rollout and implementation of EMMA
8. Travels on site as required to implement the system change on property
9. Ensures the tasks pertaining to the implementation of EMMA are completed with efficiency & quality

Competencies & Skills Requirements

• Administration skills and highly organized
• Operations
• Strong Interpersonal Communication skills
• Training experience preferred
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• Ability to create reports and a strong understanding of database principles

Job Requirements and Qualifications:

Minimum education: Bachelor degree

Minimum experience: 2-3 years

Language skills: English and French as mandatory. Other languages would be a plus.

Required certificates: None

Required to travel: 30% travel (domestic and international)