Assistant Housekeeping Manager

Royal Caribbean Group; Cádiz; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player in the cruise sector is seeking a dedicated Housekeeping Supervisor to oversee the daily operations of stateroom and public area housekeeping. This role involves coordinating with the Housekeeping Director, managing staff assignments, and ensuring compliance with safety and quality standards. The ideal candidate will possess strong management and customer service skills, with a proven ability to lead a diverse team in a dynamic environment. Join a vibrant team where your contributions will enhance the guest experience and maintain the highest cleanliness standards on board. If you thrive in a fast-paced setting and are passionate about service excellence, this opportunity is perfect for you.

Formación

• 1-2 years of housekeeping supervisory experience in upscale environments.
• Knowledge of cleaning techniques and chemical handling.

Responsabilidades

• Coordinate and supervise daily housekeeping activities on board.
• Conduct inspections and ensure quality standards are met.

Conocimientos

Customer Service Skills

Management Skills

Communication Skills

Problem Solving

Conflict Resolution

Team Building

Planning and Organizing

Coaching Skills

Educación

High School Diploma or Equivalent

Herramientas

Excel

Word

Descripción del empleo

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
• Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM / ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies.
• Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
• Manages the assignment of duties, responsibilities, and workstations to his/her staff.
• Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met.
• Present overtime needs to Housekeeping Director for final approval.
• Collaborate with the Housekeeping Director to review the requirements of the day’s schedules, guest requirements, guest comments and other related details.
• Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc.
• Respond to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Take ownership of guest concerns by following-up and ensuring complaints are resolved to the guest’s satisfaction.
• Be aware of, and/or acquire the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries.
• Conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.
• Attend meetings, training activities, courses and all other work-related activities as needed.
• Maintain Sanitation Logs and SQM Logs.
• Achieve ratings/targets that are set by the company.
• Perform inventories of linen, amenities, etc. once a month or as often as needed.
• Conduct/oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training.
• Be responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
• Create and send requisitions, view request estimates for product replacements, supplies, purchases, etc. and forward to the Housekeeping Director for final approval.
• Conduct constant workstations/locker inspections to ensure items are correctly stored to minimize deterioration and waste.
• Mentor, develop, motivate, discipline, and provide on-the-job training for staff to strengthen their current performance and prepare for future advancement.
• Regularly meet with staff, review the requirements of the day’s schedule, guest requirements and disseminate any other company-related correspondence, notices, policies, procedures, training, etc. Review schedule to estimate time requirements to ensure speed and efficiency. Meet with staff to review guest comments to implement revisions and improvements.
• Monitor and manage the various assigned workstation functions. Observe and evaluate staff and work procedures to ensure quality standards and service are met. Make recommendations about personnel actions such as new hire requests and discharges to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Perform all duties and responsibilities in accordance with the Company's Safety, Quality and Environmental standards. Conduct oneself in a professional and courteous manner, as per the Company's Service and Etiquette Philosophy program (WAYS), during interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas.

Qualifications :

• One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred).
• Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred).
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper chemical handling.
• Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards.
• Exceptional management skills in a multicultural and dynamic environment.
• Exceptional communication, problem solving, decision making and interpersonal skills.
• Superior customer service, teambuilding, and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
• Completion of high school or basic education equivalency needed.