Assistant Floor Manager (M / F) - Madrid

Sézane Madrid, Community of Madrid, Spain

Assistant Floor Manager (M / F) - Madrid

We are seeking the talents of an Assistant Floor Manager (M / F) for our store in Madrid, Spain.

Your Missions Will Be The Following:

• Ensure a unique customer experience within your boutique:

Demonstrate proactivity, expertise and passion (keys to experience)

• Orient apartment and web solution (omnichannel)
• Use the different Sézane & October communication channels to develop your crop products
• Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees
• Propose recommendations and constructive proposals to floor managers based on your knowledge, the needs of the customers, your expertise and the knowledge of the team
• Provide quality concierge service by respecting the relevant procedures
• Be the Manager relay:

Have a 360 field vision to ensure an optimal customer experience

• Be available to all employees through your field presence
• Lead and empower teams on a daily basis
• Communicate the information necessary for the activity
• Foster cooperation within the team and between Managers
• Create group cohesion and mutual support
• Manage your team by motivating it and creating a positive and harmonious work environment
• Generate enthusiasm and passion through team animations, morning briefings, information sharing
• Embody your role as local manager by sharing employee questions with the Floor Manager
• Guarantee The Brand Image:

Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)

• Ensure the good maintenance of the apartment
• Participate in the establishment of collections and ensure follow-up
• Ensure that the merch is maintained throughout the day
• Follow fashion trends, ensure competitive intelligence
• Be Responsible For Operations And Efficiency:

Plan and organize store activity (daily planning)

• Master Sézane policies, standards and procedures
• Apply and enforce operational processes, in particular cash management (opening and closing)
• Manage specific processing processes (returns, exchanges, reservations)
• Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience
• Ensure the safety of people and property.

Requirements:

Passionate about business, you are committed to satisfying your customers with your sense of service and generosity. Through your posture and proactivity, you are a leader on the ground and enjoy guiding your team by example. You are skilled at supporting and helping your colleagues grow to ensure optimal customer service. We are looking for an agile person with a lively and dynamic personality to successfully carry out all these tasks.

Do you recognize yourself in this description and want to join the Sézane adventure? Then don't wait any longer!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Education and Training
• Retail Apparel and Fashion