Assistant Floor Manager (M/F) - Madrid

Sézane started its journey with an obsession: to offer the loveliest designs at fair prices. We were able to achieve this by being the first French brand to build our business online. Inspired by our love of experiences, we opened L’Appartement in Paris three years ago: a welcoming, living space where you can see and try on the pieces from our collection while enjoying the Parisian lifestyle. Ten years ago, I dared to imagine the first French fashion brand born online... It was called Les Componentes, and it is called Sézane today. My priorities have always remained the same: to innovate and to place people, creativity, quality, and service at the heart of everything. To co-build the future, we are now looking for experienced, structured, and agile talents who share the desire to constantly improve everything that can be. Passionate, autonomous talents who conceive work with respect for others and for whom nothing is out of reach, as long as we give ourselves the means.
Sézane is a playground where every day is unlike any other; your job today may not be the same as yesterday's and probably not the same tomorrow. If that appeals to you, we can't wait to hear from you!

We are seeking the talents of an Assistant Floor Manager (M/F) - for our store in Madrid, Spain.

Your missions will be the following:
Ensure a unique customer experience within your boutique:

• Demonstrate proactivity, expertise, and passion (keys to experience)
• Orient apartment and web solution (omnichannel)
• Use the different Sezane & October communication channels to develop your crop products
• Transmit your products, knowledge, and sales techniques by demonstrating pedagogy to customers and employees
• Propose recommendations and constructive proposals to floor managers by offering your knowledge, the needs of the customers, your expertise, and the knowledge of the team
• Provide quality concierge service by respecting the relevant procedures

Be the Manager relay:

• Have a 360 field vision to ensure an optimal customer experience
• Be available to all employees through your field presence
• Lead and empower teams on a daily basis
• Communicate the information necessary for the activity
• Foster cooperation within the team and between Managers
• Create group cohesion and mutual support
• Manage your team by motivating it and creating a positive and harmonious work environment
• Generate enthusiasm and passion through team animations, morning briefings, and information sharing
• Train new employees
• Embody your role as local manager by sharing employee questions with the Floor Manager

Guarantee the brand image:

• Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)
• Ensure the good maintenance of the apartment
• Participate in the establishment of collections and ensure follow-up
• Ensure that the merch is maintained throughout the day
• Follow fashion trends, ensure competitive intelligence

Be responsible for operations and efficiency:

• Plan and organize store activity (daily planning)
• Master Sézane policies, standards, and procedures
• Apply and enforce operational processes, in particular cash management (opening and closing)
• Manage specific processing processes (returns, exchanges, reservations)
• Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience
• Ensure the safety of people and property.
• Fight shrinkage

Passionate about business, you are committed to satisfying your customers with your sense of service and generosity. Through your posture and proactivity, you are a leader on the ground and enjoy guiding your team by example. You are skilled at supporting and helping your colleagues grow to ensure optimal customer service.
We are looking for an agile person with a lively and dynamic personality to successfully carry out all these tasks.
Do you recognize yourself in this description and want to join the Sézane adventure? Then don’t wait any longer!