Assistant Community Management Coordinator - Remote - Europe

Keyword Studios; Madrid; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a detail-oriented Assistant Community Management Coordinator to support their dynamic Community Management team. This exciting remote role involves ensuring smooth operations, coordinating administrative tasks, and maintaining resources for a global team. If you thrive in a collaborative environment and are passionate about community engagement, this position offers a unique opportunity to contribute to the gaming industry while enjoying flexibility and a supportive culture. Join a diverse team dedicated to creating outstanding player experiences and take the next step in your career with us!

Servicios

Flexible work hours

Work-life balance

Diverse and inclusive culture

Remote work opportunities

Access to exciting projects

Formación

• 2+ years of experience in business administration is required.
• Native-level English proficiency is essential for this role.

Responsabilidades

• Support Community Management operations and ensure smooth workflows.
• Maintain team resources and handle administrative tasks efficiently.

Conocimientos

Leadership

Analytics

Communication

Problem-solving

Organizational skills

Remote collaboration

Time management

Feedback delivery

Educación

Higher education in business administration

Communication or adult education

Herramientas

O365

Google Business

Jira

Basecamp

Notion

Descripción del empleo

Please note this vacancy is open to candidates based in Europe and is not limited to just Polish residents; it will require, however, your availability to work within European time zone. Feel free to apply regardless of location as this is a 100% remote, Work-From-Home role.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video game developers and publishers by offering a wide range of solutions: from art and audio to testing, localization, and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

Our Assistant Community Management Coordinator will work closely with the Community Management Coordinator and Player Engagement Coordinators to ensure smooth operations and support business continuity while upholding global People & Culture and Player Engagement policies.

While you'll be collaborating closely with the Community Management team, this role doesn’t involve direct community management. If you're an organized, detail-oriented team player who loves working in a dynamic environment, we'd love to hear from you!

What are we looking for? Our Assistant CM Coordinator has a knack for the following skills:

Leadership:

• Proactively anticipate department needs and coordinate actions to ensure smooth operations.
• Provide administrative support for key team initiatives, such as the Performance Plan and Recognition Awards processes.

Analytics:

• Maintain and update team resources (SharePoint, Google Docs, etc.) with accurate and relevant information.
• Submit and track IT requests to completion via the IT Portal and Helpdesk, ensuring timely resolutions.

Communication:

• Communicate department and service line updates, ensuring relevant stakeholders stay informed.
• Prepare and distribute the weekly Community Management newsletter with key project highlights.

Business:

• Support global onboarding by ensuring new Community Managers receive the necessary hardware according to regional processes.
• Assist Project Managers and Leads with HR and IT-related requests to facilitate seamless workflows.
• Manage team documentation, including tracking start/end dates, project assignments, and team skillsets.
• Handle all administrative tasks related to Community Management, ensuring efficiency and accuracy.

You'd be a great fit for this role if you have:

• Minimum of 2 years’ experience in business administration.
• Higher education in business administration, communication, adult education, or equivalent.
• Experience in working remotely and collaborating with remote teams.
• Basic knowledge of Community Management is a plus.
• Native-level English proficiency (knowledge of another language is a bonus).
• Superior competency in office software such as O365 and Google Business.
• Basic knowledge of IT and documentation tools like Jira, Basecamp, and Notion.
• Strong problem-solving skills and a proactive, can-do attitude.
• A strong ability to stay organized and prioritize tasks effectively.
• Capability to handle multiple topics concurrently while working autonomously.
• Confidence to make effective and decisive decisions under pressure.
• Skills to deliver personal feedback in a friendly and professional manner.
• Excellent verbal and written communication skills.

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace that provides equal opportunities for all employees and potential employees.

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse, and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems, and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.