Assistant Boutique Manager

Van Cleef & Arpels; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading luxury brand in Madrid is seeking a retail manager to support the Boutique Manager and lead the sales team. The role involves building customer loyalty, overseeing store operations, and managing financial aspects. Candidates should have at least 7 to 10 years of management experience in luxury retail, strong leadership, and communication skills in both Spanish and English. This position offers a promising career in the luxury retail sector.

Formación

• Minimum of 7 to 10 years of management experience in luxury retail.
• Ability to work flexible retail hours, including weekends.
• Proactive approach to analyzing business needs.
• Experience in motivating and developing a team.

Responsabilidades

• Support the Boutique Manager in building customer loyalty and developing the sales team.
• Manage the team to ensure the smooth running of the store.
• Be responsible for financial, administrative, and audit management.
• Analyze commercial and financial indicators to impact business.

Conocimientos

Communication skills in Spanish

Communication skills in English

Leadership skills

Customer service skills

Analytical skills

Organizational skills

Interpersonal communication skills

Descripción del empleo

Are you a good match?

A minimum of 7 to 10 years of management, particularly in the field of luxury retail.

Excellent communication skills in Spanish & English.

Must be available to work retail hours, including weekends.

Strong leadership and customer service skills.

Ability to work in a fast-paced retail store environment. Flexible mindset with the ability to accept change.

Excellent analytical, organizational and interpersonal communication skills required.

Proactive approach to analyzing business needs and human resources.

Ability to motivate and develop a team like Van Cleef & Arpels.

What are we expecting from you?

You support the Boutique Manager in his / her duties by building customer loyalty and leading / developing the sales team in order to optimize and increase turnover and ensure the profitability of the store. In the absence of the Boutique Manager, you are the operational and managerial relay to the team.

Sales

• Develop turnover by selling and building customer loyalty, ensure compliance with business practices,
• Be the guarantor of the customer experience and ensure respect for customer service,
• Contribute to the good presentation of products and ensure their development,
• Handle customer disputes process special orders and work closely with operational departments to ensure follow-up.

Management

• Manage the team in support of the Boutique Manager to ensure the smooth running of the store and achieve the objectives :
• Ensure the safety of people and property,
• Establish a positive and dynamic work atmosphere, by setting performance objectives and sharing constructive feedback on the results with the teams develop and train teams,
• Ensuring a presence on the shop floor,
• Manage schedules propose and develop all ideas likely to promote the brand locally set up and monitor customer development objectives (clienteling, gifting, customer treatment),
• Implement and ensure the use of sales support and clienteling tools.

Administrative

• Be in charge of the financial, administrative and audit management of the store :
• Supervising cash transactions and compliance with procedures,
• Follow and control the stock, organize and supervise the inventories,
• Control after-sales service operations,
• Manage general housekeeping and liaise with the House and Group support services,
• Analyze the commercial and financial indicators of the results and write the weekly reports,
• Participate in the development of the business plan to have a positive impact on the business.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet our Retail Manager, Managing Director for the Market, the Retail Director Europe-CIS, and the Human Resources Director Europe-CIS.