Asset Administration Support Officer

Berneslai Homes; Cuadrilla de Ayala; Presencial; EUR 31.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agile Working Packages

Excellent Pension Scheme

Discounted Gym Membership

Fantastic Training and DevelopmentOp}}

Descripción de la vacante

Berneslai Homes is seeking an organised Asset Administration Support Officer to join the Asset Management Team in Barnsley.

You will coordinate asset-related projects, prepare strategies, reports and bids, and act as a key contact for tenants on schemes. The role emphasizes accurate records, data handling, and customer-focused service.

Salary £26,403 to £28,142 with a 37-hour week, full-time, and a range of employee benefits. Shortlisting is 9 Sept 2026; interview dates 16–17 Sept 2026.

Formación

• 4 GCSEs A-C Grades or NVQ Level 2 /BTEC First Certificate or demonstrate relevant experience.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working in and delivering an excellent customer focused service.
• Understanding of current Housing issues and the impact on social housing tenants.
• Demonstrate a positive, flexible approach to team working.

Responsabilidades

• Liaise with tenants and residents as required to advise on the day to day operation of Asset Management Team Projects including core Barnsley Homes Standard and supplementary Capital Investment Programmes.
• Have the knowledge to resolve and direct enquiries to the relevant persons accordingly.
• Assist in the collation of asset and tenant satisfaction and performance data and the distribution of specific information for proposed Asset Management projects or schemes for customers, officers or other stakeholders.
• Deal with routine telephone enquiries and correspondence from tenants, residents and officers, providing advice, support and signposting where appropriate across the organisation.
• Monitor and distribute the Asset Management online e-post in a timely manner in line with agreed timescales.
• Organise and co-ordinate meetings, diaries and appointments for the Asset Management function. Where required ensuring accurate meetings / action notes are completed and relevant meeting papers are distributed within agreed timescales.

Conocimientos

Administrative support

Customer service

Housing issues knowledge

Educación

GCSEs A-C / NVQ Level 2

BTEC First Certificate

Descripción del empleo

Asset Administration Support Officer - 202609

Salary:£26,403 to£28,142
Working Arrangements:Full Time
Hours of Work:37 hours per week
Status of Employment:
At Berneslai Homes, we strive to be an ambitious, forward-thinkingsocial housing provider and employer. Working for us offers you a chance toplay a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council,our ‘3 Cs’ values are at the heart of all we do here – we promise to always puttheCustomer first, have aCan doattitudeto make change happen, and stayCuriousto make sure weget things right.

We’re proud to announce that we are the first localauthority to achieve the highest C1 grading from the Regulator of SocialHousing following our recent inspection. This outcome means that we meetconsumer standards as a landlord, identify when issues occur, and implementplans to prevent recurrence—demonstrating our commitment to providinghigh-quality homes and prioritising tenant safety, needs, and well-being.

The Asset Administration Support Officerrole:

We’re looking for an organised and motivated Asset Administration Officer to support the work of our busy Asset Management Team.

Within this role you will assist with the administration and coordination of asset‑related projects whilst supporting the preparation of strategies, reports, and bids for resources.

You'll be a key point of contact for tenants and residents living on schemes involved in Asset Management proposals and projects, ensuring they receive clear and timely information.

Key duties and responsibilities of our Asset Administration Support Officer:

• Liaise with tenants and residents asrequiredto advise on theday to dayoperation of Asset Management Team Projects including core Barnsley Homes Standard and supplementary Capital Investment Programmes.
• Have the knowledge to resolve and direct enquiries to the relevant persons accordingly.
• Assistin the collation ofasset and tenant satisfaction and performance data and the distribution of specific information for proposed Asset Management projects or schemes for customers,officersor other stakeholders.
• Deal with routine telephoneenquiries and correspondence from tenants, residents and officers, providing advice,supportand signposting whereappropriate acrossthe organisation
• Monitorand distribute the Asset Management online e-postin a timely mannerin line with agreed timescales.
• Organise and co-ordinate meetings,diariesand appointments for the Asset Management function. Where required ensuringaccuratemeetings / action notes are completed and relevant meeting papers are distributed within agreed timescales.

Please refer to the full Job Description and Employee Specification upon completing your application.

What we’re looking for in our Asset Administration Support Officer:

• 4 GCSEs A-C Grades or NVQ Level 2 /BTecFirst Certificate or candemonstraterelevant experience.
• Experience of providing administrative support in busy environment includingmaintainingaccuraterecords.
• Experience of working in and delivering an excellent customer focused service.
• Understanding of current Housing issues and the impact on social housing tenants.
• Demonstrate a positive, flexible approach to team working.

What you might be asking is, why work for us?

We are proud to put our people first! By joining BerneslaiHomes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Fantastic Training and Development Opportunities

Shortlisting is due to take place 9 September 2026 and interview dates are due to take place 16 and 17 September 2026. Please notethese dates are subject to change.

Please note these dates are subject to change.

Further Information

For an informal discussion about this role, please contact Louise Wood by emailing [e-mail]

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

Asset Administration Support Officer - 202609