Asib customer Service Engineer 1

JR Spain; Toledo; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technical support company in Toledo is seeking a Customer Service Support/Technical Support professional. The role involves solving technical problems, managing service orders, and providing assistance to mechanics and customers. The ideal candidate should have technical studies in mechanical or engineering fields, be proficient in Microsoft Office, and possess strong English skills. A proactive and organized approach is essential for success. This position offers opportunities for growth in a challenging environment.

Formación

• Customer service support experience in a technical environment is a plus.
• Ability to work under pressure and manage multiple tasks effectively.

Responsabilidades

• Solve technical problems and provide support to mechanics.
• Create offers and search for parts in SAP.
• Control service orders and provide updates to customers.

Conocimientos

Friendly personality with social skills

Organizational skills

Proactive and flexible multitasking

Intermediate to advanced English

Educación

Technical studies in mechanical or engineering field

Herramientas

Microsoft Office

SAP PRD

Descripción del empleo

Job Description:

1. Job Mission

Customer Service support / Technical support

2. Tasks and Responsibilities

1. Solving technical problems
2. Create offers (repairs, maintenance, mountings, etc.)
3. Search for parts for the offers, create these parts in SAP if not existing
4. Review and control mechanics hours together with workshop manager
5. Control Service Orders: time, materials, costs, follow up on pending materials
6. Control Service Orders once finished prior to invoicing
7. Coordinate with factory contacts for technical and quality questions
8. Manage maintenance contracts
9. Provide technical support to mechanics for repairs and problem-solving
10. Create quality reports

3. Job Characteristics

Provide technical support for problem-solving and guide service technicians in repairs, parts search, and estimating hours. Offer technical assistance to end customers and proactively seek new repairs and contracts.

3.1 Subordinates

None

3.2 Important Contact Person / Organisation

Not specified

3.3 Job Requirements (Must Have)

• Friendly personality with social skills to support after-sales issues
• Well-organized, able to work under high pressure
• Proactive, dynamic, and flexible to multitask
• Technical studies in mechanical or engineering field
• Knowledge of Microsoft Office
• Intermediate to advanced English skills

3.4 Job Requirements (Nice to Have)

• Experience with SAP PRD
• Previous experience in a similar role