Area Manager - Zona Norte

Amazon EU SARL (Spain Branch); Valencia; Híbrido; EUR 31.000 - 33.000; Jornada completa

Descripción de la vacante

Una empresa innovadora está buscando un Psicólogo Senior para ofrecer servicios de consejería a empleados de empresas clientes. Esta emocionante posición implica trabajar en un entorno híbrido, combinando días en la oficina y trabajo desde casa. El candidato ideal tendrá un BA en Psicología, experiencia en consejería y fluidez en inglés y español. Serás responsable de brindar atención de alta calidad y apoyo a los empleados, asegurando que reciban el mejor cuidado posible. Si te apasiona la salud mental y deseas marcar la diferencia, esta es la oportunidad perfecta para ti.

Formación

• BA in Psychology and 2 years of MA required.
• Experience in counseling and fluency in English and Spanish is essential.

Responsabilidades

• Provide first point of contact for employees accessing services.
• Adhere to clinical protocols and provide counseling in a respectful manner.

Conocimientos

Counseling

Solution Focused Therapy

Bilingual (English and Spanish)

Time Management

Client Service Orientation

Educación

BA in Psychology

MA in Psychology

Herramientas

Database Management

Telephonic Counseling

Live Chat Counseling

Descripción del empleo

Descripción del trabajo Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Spain is recruiting a Senior Psychologist to provide high quality and professional counselling and information support service to employees of client companies telephonically, via Live Chat, and through structured counselling.

This is a full-time position and the job holder will be hybrid, working from home and having onsite days at Lyra Spain in Madrid.

This is a shift position based in a call centre environment. These shifts include working evening or weekend shifts.

Key Responsibilities

1. Provide the first point of contact for employees accessing Lyra Spain.
2. Provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with Lyra Spain.
3. Accurately capture all information on the database pertinent to the clinical management of the case.
4. Adhere to all clinical protocols and procedures as laid out by Lyra Health.
5. Adhere to the operational standards as set out by Lyra Health.
6. Provide counselling within a short-term sessional model.

Secondary Responsibilities

1. Keep abreast of developments within client organisations and with changes to service offerings.
2. Attend all relevant meetings, training, and staff support groups.
3. Attend regular and scheduled counselling supervision with the external counselling supervisor.
4. Take on any other relevant work-related duties as required by the Clinical Lead.

This job specification is not exhaustive and will be reviewed as the role develops.

Qualifications

1. Minimum of a BA in Psychology and 2 years MA.
2. Two or more years experience in counselling is desirable.
3. Postgraduate training for Expert Psychologists in Counselling would be an advantage.
4. Fluency in English and Spanish - Candidate must be able to undertake therapy in both languages.

About You

1. Experience working for an EAP is ideal.
2. Experience in providing telephonic and Live Chat counselling is desirable.
3. Strong knowledge about and skills in providing Solution Focused Therapy to clients.
4. Computer literate with the ability to type fast.
5. Ability to effectively merge Clinical and EAP focus.
6. Client service orientation.
7. Articulate with a good telephone manner.
8. Good time management ability.
9. Ability to work within a team and under pressure.
10. Ability to function within a structured call centre environment.
11. Business and commercial awareness.

Salary : €31,000 - €33,000 a year

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.