Are you our next Team Leader ready to grow with us

Viking; Mijas; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Viking Assistance is seeking a team leader to foster a positive culture at their new site in Fuengirola. The role involves coaching, personnel management, and ensuring service quality. Ideal candidates will have leadership experience in a call center and fluency in Nordic languages. A flexible work environment and opportunities for personal growth await.

Servicios

Flexible work hours

Great work environment

Newly renovated office

PC and mobile phone provided

Formación

• Extensive experience in leadership or supervision within a call center.
• Fluent in one or more Nordic languages.
• Solid experience in the customer service sector.

Responsabilidades

• Coaching and developing employees to provide top-notch service.
• Implementing new procedures and managing personnel responsibilities.
• Following up on quality and planning operations.

Conocimientos

Leadership

Customer Service

Coaching

Team Development

Communication

Decision-Making

Descripción del empleo

We are looking for a person who would like to join us at Viking Assistance and help us continue fostering a positive and healthy culture while starting operations at our new site in Fuengirola. We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You will become part of a growing company where success depends on strong teamwork. To excel in this role, we believe it is vital that you are a skilled relationship builder who values spreading joy and knowledge among your team.

What do we expect from you:

1. Coaching and competence development.
2. Assisting and coaching employees to provide top-notch service to our customers.
3. Implementation of new procedures, projects, and customers.
4. Personnel responsibility administration such as timesheets, salary files, and absences.
5. Experience in following service levels, KPIs, and SLAs.
6. Follow-up on quality and deviations, planning, and execution.
7. Creating and maintaining instructions and operations manuals.
8. Resource management, shift planning, and maintenance.
9. Covering for other team leaders.
10. Working closely with other departments within Viking Assistance Group.

What qualifications we are looking for:

1. Extensive experience in leadership or supervision within a call center.
2. Solid experience in the customer service sector.
3. Previous team leadership experience or a desire to step into such a role.
4. Fluent in one or more Nordic languages, both spoken and written.
5. Proficient in English, both spoken and written.
6. Experience working in a changing environment.
7. Ability to switch from detail-oriented to a helicopter perspective when necessary.
8. Experience in recruitment.

Who are you?

1. You understand the importance of a strong company culture.
2. You can handle operational and strategic thinking.
3. You are skilled in prioritization and decision-making in a hectic environment.
4. You work well independently.
5. You have a structured approach and are results-oriented.
6. You communicate effectively and possess good people skills.
7. You focus on solutions rather than problems and have a flexible mindset.
8. You enjoy developing teams and individuals.
9. You are prepared to work in an office during its startup phase.
10. You are open to cross-country collaboration and working with diverse teams.

We offer:

• PC and mobile phone.
• Flexible work hours with rotation.
• A great work environment with excellent colleagues.
• A newly renovated office centrally located in Fuengirola.

Does this sound like you?

Then we look forward to hearing from you! Applications will be reviewed on an ongoing basis. The last date to apply is Thursday, April 1. The starting day is as soon as possible. The position reports to the Site Manager in Fuengirola.