Architect of Student Journeys (Project Manager)

IE University; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic international team

Opportunities for professional development

Innovative work environment

Descripción de la vacante

An innovative educational institution is seeking a Project Manager - Student Journey Design in Madrid. This role entails supporting the Program Experience teams by enhancing student engagement and satisfaction through data-driven insights. Responsibilities include developing adaptable methodologies for student journeys and designing tailored experiences for specific student groups. The ideal candidate possesses a Bachelor’s degree and 3-5 years of relevant project management experience, particularly in customer experience design, along with fluency in English and Spanish.

Formación

• 3-5 years of experience in project management focused on customer or student experience design projects.
• Proven ability to plan, execute, and monitor CX initiatives.
• Strong analytical skills to use metrics for guiding decision-making.

Responsabilidades

• Develop adaptable methodologies for mapping student journeys.
• Capture insights into student needs and motivations.
• Design tailored journeys for targeted student groups.

Conocimientos

Project Management

Customer Experience Design

Communication

Data Analysis

Stakeholder Management

Leadership

Educación

Bachelor’s degree in Business Administration, Communication, Psychology, or a related field

Master’s degree in Customer Experience or related field

Herramientas

Customer feedback systems

Dashboards for metrics

Descripción del empleo

An innovative educational institution is seeking a Project Manager - Student Journey Design in Madrid. This role entails supporting the Program Experience teams by enhancing student engagement and satisfaction through data-driven insights. Responsibilities include developing adaptable methodologies for student journeys and designing tailored experiences for specific student groups. The ideal candidate possesses a Bachelor’s degree and 3-5 years of relevant project management experience, particularly in customer experience design, along with fluency in English and Spanish.