ARC Coordinator Iberia

ESAB Corporation; Madrid; Presencial; EUR 42.000 - 52.000; Jornada completa

Descripción de la vacante

ESAB Corporation in Madrid, Spain is seeking an Authorised Repair Centre Coordinator to support our Authorised Repair Centre network. The role focuses on coordinating all issues between the network and ESAB, and escalating issues to the appropriate ESAB managers.

You will be responsible for technical support, warranty handling, training of personnel, and driving service quality across our repair centre partners to meet market needs.

Formación

• Typically requires a degree and minimum 5 years of experience.

Responsabilidades

• Daily operations include coordinating issues between Authorised Repair Centre network and ESAB.
• Escalate issues to appropriate ESAB line managers.
• Provide technical support and follow up on issues to ensure customer satisfaction.
• Warranty handling with Authorised Repair Centres.
• Responsible for training personnel at Authorised Repair Centres.

Educación

Bachelor's degree

Descripción del empleo

Position Overview

Authorised Repair Centre coordinators are a highly important role in several aspects.

Job Description

Technical support and follow up on issues are a key part of the satisfaction of our Authorised Repair Centres. Technical skilled coordinator which is responsible to coordinate all issues between our Authorised Repair Centre network and ESAB. Escalate issues to the appropriate line managers.

Duties & Responsibilities

• Daily implementation of the safety culture and driving of safety improvement initiatives.
• Responsible for compliance with all legal, tariff and operational rules.
• Improve the level of service delivery/quality to a world-class standard.
• Act as key point of contact for our Authorised Repair Centres.
• Warranty handling with our Authorised Repair Centres.
• Responsible for training of the personnel for our Authorised Repair Centres.
• Responsible for quality control and auditing of our Authorised Repair Centres.
• Responsible for the technically correct support towards our Authorised Repair Centres.
• Escalate issues or support needed to appropriate ESAB stakeholders
• Fault diagnosis and correction remotely and, if necessary, at the customer's and/or Authorized Repair Centres premises
• Supporting the ESAB sales force on technical issues.
• Collation of market intelligence and agreement on appropriate products and services to introduce to meet the market needs.
• Contribute to the achievement of the Aftermarket budget by satisfying customer's needs and feeding leads and valuable business opportunities to the appropriate stakeholders.
• Interface for Quality Reporting of ESAB products from the customer site to the internal stakeholders.
• Implement the ESAB values into service delivery.
• Consolidate and check available Authorised Repair Centres After Market data to support creation of KPIs.
• Drive continuous improvement to drive effectiveness, efficiency and improve customer experience in Aftermarket.
• . Typically requires a degree and a minimum of 5 years of experience.