Appointment Setter

Teamficient is a dynamic and customer-focused organization dedicated to providing exceptional service and value to our clients. We pride ourselves on our innovative approach and commitment to excellence. We are looking for a motivated and enthusiastic Appointment Setter to join our team and help us continue to grow.

Job Summary :

As a Customer Appointment Setter, you will be the first point of contact for our customers. You will assist them with inquiries, resolve issues, and provide information about our products and services. Additionally, you will identify sales opportunities and contribute to achieving sales targets by offering relevant solutions to our customers' needs.

Key Responsibilities :

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

Provide accurate information about products, services, and policies.

Resolve customer issues efficiently while maintaining a high level of customer satisfaction.

Identify customer needs and recommend appropriate products or services to maximize sales opportunities.

Follow up on leads and close sales to meet or exceed sales targets.

Maintain detailed and accurate records of customer interactions and transactions in the CRM system.

Collaborate with team members and other departments to improve customer service and sales processes.

Stay up-to-date with product knowledge, company offerings, and industry trends.

Handle returns, complaints, and other customer issues in accordance with company policies.

Continuously seek ways to improve customer experience and contribute to team goals.

Requirements :

Experience in Appointment Setter or similar positions.

Proficiency in office tools (Microsoft Office, Google Workspace).

Organizational and time management skills.

Attention to detail and accuracy in document management.

Excellent communication and collaboration skills.

Ability to work independently.

Effective task management in a remote environment.

Academic Background :

Degree associated with the position.

Mandatory English level C1-C2.

Competitive salary with performance-based incentives.

Opportunities for professional growth and development.

Remote work flexibility.

A supportive and positive work environment