We are looking for an experienced Lead Application Support Engineer to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems, keeping them operational 24/7.
Role Responsibilities
- Proactive Monitoring and Incident Management: Oversee application performance by actively monitoring systems, respond promptly to alerts, and troubleshoot complex technical issues to ensure high service levels.
- Team Leadership and Mentorship: Lead and inspire a team of talented Application Support Engineers, providing guidance, mentorship, and line management to foster collaboration, continuous improvement, and operational excellence.
- Process Optimization: Develop, implement, and refine processes to enhance efficiency, minimize incident impact, and ensure smooth operations.
- Documentation and Knowledge Sharing: Maintain and improve comprehensive documentation to promote knowledge sharing and operational readiness.
- Problem Prevention: Identify and resolve potential issues in production environments before they impact users.
- Incident Reporting: Create and present detailed incident reports, outlining root causes, resolutions, and preventive measures.
- Cross-Team Collaboration: Work closely with development and operations teams to prepare for releases, ensuring system stability.
- Scheduling and On-Call Management: Manage on-call rotation schedules and participate as needed to ensure 24/7 coverage.
Candidate Requirements
Leadership & Management
- Exceptional communication skills for engaging with cross-functional teams and stakeholders.
- Experience supporting large-scale, high-availability applications, especially in gaming platforms.
- Advanced troubleshooting skills, including analyzing logs and performance metrics.
- Hands-on experience with monitoring tools like Grafana, Kibana, and ELK stack.
- Proficiency in configuring and maintaining alert systems.
- Scripting and automation experience (e.g., Bash, Python, Shell).
Technical Skills
- Proficiency in Oracle SQL for database management.
- Experience with Bash, Shell scripting, and automation tasks.
- Knowledge of Docker for containerization.
- Experience with monitoring and logging tools such as Kibana, Elastic Stack, and Grafana.
- Familiarity with CI/CD tools like Jenkins.
- Hands-on experience with cloud platforms (AWS, Azure, GCP).
- Collaboration with DevOps and SRE teams.
- API troubleshooting skills using tools like console HTTP requests.
Next Steps
If you believe you meet these requirements and are interested in this role, please contact me directly.
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