Application Support Lead

Concentric Recruitment; Valladolid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking an experienced Lead Application Support Engineer to join a dynamic Platform and Infrastructure Team. The role involves ensuring the stability and performance of critical systems, leading a team, and optimizing processes. Candidates should have strong communication skills, experience with high-availability applications, and proficiency in monitoring tools and cloud platforms.

Formación

• Experience supporting large-scale, high-availability applications.
• Hands-on experience with monitoring tools and cloud platforms.

Responsabilidades

• Oversee application performance and troubleshoot complex issues.
• Lead and mentor a team of Application Support Engineers.
• Develop processes to enhance efficiency and minimize incidents.

Conocimientos

Communication

Troubleshooting

Scripting

Herramientas

Grafana

Kibana

ELK stack

Docker

Jenkins

AWS

Azure

GCP

Descripción del empleo

We are looking for an experienced Lead Application Support Engineer to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems, keeping them operational 24/7.

Role Responsibilities

1. Proactive Monitoring and Incident Management: Oversee application performance by actively monitoring systems, respond promptly to alerts, and troubleshoot complex technical issues to ensure high service levels.
2. Team Leadership and Mentorship: Lead and inspire a team of talented Application Support Engineers, providing guidance, mentorship, and line management to foster collaboration, continuous improvement, and operational excellence.
3. Process Optimization: Develop, implement, and refine processes to enhance efficiency, minimize incident impact, and ensure smooth operations.
4. Documentation and Knowledge Sharing: Maintain and improve comprehensive documentation to promote knowledge sharing and operational readiness.
5. Problem Prevention: Identify and resolve potential issues in production environments before they impact users.
6. Incident Reporting: Create and present detailed incident reports, outlining root causes, resolutions, and preventive measures.
7. Cross-Team Collaboration: Work closely with development and operations teams to prepare for releases, ensuring system stability.
8. Scheduling and On-Call Management: Manage on-call rotation schedules and participate as needed to ensure 24/7 coverage.

Candidate Requirements

Leadership & Management

• Exceptional communication skills for engaging with cross-functional teams and stakeholders.
• Experience supporting large-scale, high-availability applications, especially in gaming platforms.
• Advanced troubleshooting skills, including analyzing logs and performance metrics.
• Hands-on experience with monitoring tools like Grafana, Kibana, and ELK stack.
• Proficiency in configuring and maintaining alert systems.
• Scripting and automation experience (e.g., Bash, Python, Shell).

Technical Skills

• Proficiency in Oracle SQL for database management.
• Experience with Bash, Shell scripting, and automation tasks.
• Knowledge of Docker for containerization.
• Experience with monitoring and logging tools such as Kibana, Elastic Stack, and Grafana.
• Familiarity with CI/CD tools like Jenkins.
• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Collaboration with DevOps and SRE teams.
• API troubleshooting skills using tools like console HTTP requests.

Next Steps

If you believe you meet these requirements and are interested in this role, please contact me directly.

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Concentric Recruitment is a boutique recruitment firm serving clients across Europe.

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