Application Support Lead

buscojobs España; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a fully remote Lead Application Support Engineer to ensure the stability and performance of critical systems. This role involves proactive monitoring, team leadership, and cross-team collaboration to optimize operations and enhance user experience. Ideal candidates will have strong troubleshooting skills and experience with high-availability applications, along with expertise in monitoring tools and cloud platforms.

Formación

• Experience supporting large-scale, high-availability applications.
• Proven leadership and team management skills.

Responsabilidades

• Oversee application performance and incident management.
• Lead a team of Application Support Engineers.
• Develop and implement process optimizations.

Conocimientos

Leadership

Communication

Troubleshooting

Automation

Monitoring

Herramientas

Grafana

Kibana

ELK stack

Docker

Oracle SQL

AWS

Azure

GCP

Jenkins

Descripción del empleo

Fully Remote (Spain-based)

What you'll be doing

We are looking for an experienced Lead Application Support Engineer to join our client’s dynamic Platform and Infrastructure Team. In this fast-paced, innovative environment, you’ll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems, keeping them operational 24/7.

Your Role

1. Proactive Monitoring and Incident Management: Oversee application performance by actively monitoring systems, promptly responding to alerts, and troubleshooting complex technical issues to ensure high service levels.
2. Team Leadership and Mentorship: Lead and inspire a team of talented Application Support Engineers. Provide guidance, mentorship, and line management to foster a culture of collaboration, continuous improvement, and operational excellence.
3. Process Optimization: Develop, implement, and refine processes to enhance efficiency, minimize incident impact, and ensure smooth operations.
4. Documentation and Knowledge Sharing: Maintain and improve comprehensive documentation to promote knowledge sharing and operational readiness.
5. Problem Prevention: Identify and resolve potential issues in production environments before they impact users.
6. Incident Reporting: Create and present detailed incident reports, clearly outlining root causes, resolutions, and preventive measures.
7. Cross-Team Collaboration: Work closely with development and operations teams to prepare for upcoming releases, ensuring smooth rollouts and system stability.
8. Scheduling and On-Call Management: Manage on-call rotation schedules and shift patterns to guarantee 24/7 system coverage. Participate in the on-call rotation as needed.

What we look for in you

1. Leadership & Management: Exceptional communication skills—verbal, written, and interpersonal—to effectively engage with cross-functional teams, stakeholders, and clients in a fast-paced environment.
2. Application expertise: Proven experience supporting large-scale, high-availability applications and systems, with a focus on gaming platforms and related technologies.
3. Advanced troubleshooting: Deep expertise in debugging and resolving critical production issues, including analyzing logs, audit trails, and performance metrics.
4. Monitoring mastery: Hands-on experience with industry-standard monitoring tools like Grafana, Kibana, and the ELK stack, ensuring optimal platform performance and user experience.
5. Alert management: Skilled in configuring, maintaining, and fine-tuning alerts to detect and mitigate system issues proactively, minimizing downtime.
6. Automation savvy: Experience with scripting and automation (e.g., Bash, Python, Shell) to remediate production issues, streamline operations, and improve system efficiency.
7. Technical Expertise:
   1. Database management: Advanced proficiency in Oracle SQL, ensuring reliability and performance.
   2. Scripting and automation: Expertise in Bash, Shell scripting, and task automation.
   3. Containerization: Proficient with Docker to enhance scalability and deployment efficiency.
   4. Monitoring and logging: Knowledge of tools like Kibana, Elastic Stack, and Grafana.
   5. CI/CD practices: Familiarity with Jenkins and other tools for deploying updates with minimal disruption.
   6. Cloud platforms: Hands-on experience with AWS, Azure, or GCP.
   7. DevOps and SRE collaboration: Partner with DevOps and SRE teams to ensure operational excellence.
   8. API diagnostics: Proficient in API troubleshooting using tools like console HTTP requests.

What You Need To Do Next

If this role sounds interesting and you believe you have the required experience, please contact me directly via email. Follow Concentric Recruitment on LinkedIn for the latest jobs and career opportunities. Concentric Recruitment is a boutique firm with clients across Europe.