Application Support II

Flywire; València d'Àneu; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESPP

Work‑from‑home stipend

Well‑being programs

FlyBetter Days

Digital Disconnect Days

Career development

Descripción de la vacante

Flywire in Valencia seeks an Application Support Engineer II with a developer mindset to bridge operations and engineering teams. You will troubleshoot Tier-2 issues, collaborate with backend/frontend squads, and contribute to AI-driven automation that improves platform stability.

The role emphasizes reading code, understanding data flows, and DB changes, with English fluency and a proactive approach to learning new technologies across FinTech contexts.

Formación

• 1 to 5 years of experience in software development, technical application support, or a strong programming foundation.
• Ability to read code, understand logic, and navigate databases.
• Experience with Ruby on Rails, Java, React, MySQL, MongoDB, Redis, or RabbitMQ.
• AI curiosity: actively experiment with AI tools, prompts, or automation scripts to increase efficiency.
• Fluent in English and able to collaborate with cross-functional teams worldwide.

Responsabilidades

• Deep-Dive Troubleshooting: triage and resolve Tier-2 internal application bugs by analyzing code behavior and logs.
• Bridge to Core Engineering: work with backend/frontend squads, isolate Tier-3 bugs, and assist in DB changes.
• AI & Automation: leverage AI tools to automate workflows, build scripts, and optimize support infra.
• Architect Documentation: translate system behaviors into clear docs for Tier-1 teams.

Conocimientos

Developer mindset

English fluency

Troubleshooting

Herramientas

Ruby on Rails

Java

React

MySQL

MongoDB

Redis

RabbitMQ

Descripción del empleo

Application Support Engineer II

We are looking for an Application Support Engineer II with a developer's mindset and a passion for AI‑driven efficiency. Based in our Valencia hub, you will serve as a technical bridge between internal operations and core Engineering squads.

Responsibilities

• Deep‑Dive Troubleshooting: Triage and resolve Tier‑2 internal application bugs by analyzing code behavior, system logs, and data flows.
• Bridge to Core Engineering: Work hand‑in‑hand with backend/frontend squads, isolate Tier‑3 bugs, assist in database structural changes, and deploy toolsets that keep our global platform stable.
• AI & Automation: Leverage AI‑driven tools such as AI coding assistants and LLMs to automate workflows, build scripts, and optimize the support infrastructure.
• Architect Documentation: Translate complex system behaviors into clear technical documentation for Tier‑1 teams and internal alignment.

Qualifications

• 1 to 5 years of experience in software development, technical application support, or a strong programming foundation (junior developer profiles are welcome).
• The Developer Mindset: Ability to read code, understand logic, and navigate databases.
• Experience with Ruby on Rails, Java, React, MySQL, MongoDB, Redis, or RabbitMQ (or a strong passion to learn them).
• AI Curiosity: Actively experiment with AI tools, prompts, or automation scripts to increase efficiency.
• Fluent in English and able to collaborate with cross‑functional teams worldwide.
• Bonus: Prior experience in FinTech, payments industry, or handling database structural changes.

Benefits

• Employee Stock Purchase Plan (ESPP)
• Work with talented colleagues and learn from their journeys.
• Dynamic & Global Team collaboration across locations.
• Well‑being programs including mental health, wellness, yoga, Pilates, HIIT classes.
• Meaningful impact on company success.
• Competitive time off with FlyBetter Days to volunteer and Digital Disconnect Days.
• Work‑From‑Home stipend.
• Career development programs such as “Managers Taking Flight.”

Flywire is an equal opportunity employer. With over 30 nationalities across 12 offices, diversity and inclusion are central to our culture, and we are excited to grow with each new hire.