Application Support Engineer

Symphony Industrial AI, Inc.; Valladolid; Híbrido; EUR 28.000 - 45.000; Jornada completa

Descripción de la vacante

A leading enterprise AI company seeks an Application Support Engineer to join the SymphonyAI Retail team in Madrid. You will play a key role in providing customer support for software solutions, ensuring smooth operations, and enhancing product functionality. As part of a diverse team, you will have access to the latest technologies and opportunities for professional growth.

Servicios

Competitive Salary and benefits package

Flexible Hybrid Working Model

Collaborative and Inclusive Work Environment

Access to Latest Technologies

Opportunity to impact AI solutions in retail

Formación

• Fluency in Spanish and English is essential.
• Proactive attitude towards learning new technologies.
• Basic understanding of technical consulting and logistics is desired.

Responsabilidades

• Manage and resolve application support requests.
• Collaborate with internal teams and clients.
• Analyze and troubleshoot software issues.

Conocimientos

Communication Skills

Analytical Thinking

Problem-Solving

Herramientas

Oracle Database

Linux

Descripción del empleo

JOIN US! We seek an Application Support Engineer to join our SymphonyAI Retail team, based in Madrid.

As a key member of the SymphonyAI Retail team, you will work closely with our global team and customers to provide essential support for our applications. Your role will be pivotal in ensuring the smooth operation and maintenance of our software solutions, contributing to the satisfaction and success of our clients.

Job Description

What You’ll Do

• Manage and resolve application support requests, ensuring timely and effective solutions to technical issues and maintaining application stability.
• Collaborate with internal teams and clients to understand and address software functionality, configuration, and usage queries.
• Analyze and troubleshoot software issues, utilizing your knowledge of Oracle databases (SQL, PL / SQL) and basic Linux (Bash) skills.
• Assist in enhancing our product by providing valuable feedback and insights from a support perspective, helping to drive continuous improvement.

What You’ll Bring

• Communication Skills : Fluency in Spanish and English is essential, enabling effective communication with our global team and customers.
• Willingness to Learn : Proactive attitude towards learning new programming languages and technologies to enhance support capabilities.
• Consulting Acumen : Basic understanding of technical and functional consulting, commercial activities, logistics, and retail supply chain solutions is desired but not a requirement.

What We Offer

• Competitive Salary and benefits package designed to attract and retain top talent.
• Flexible Hybrid Working Model to support a healthy work-life balance.
• Collaborative and Inclusive Work Environment that values diversity and teamwork.
• Access to the Latest Technologies and tools to enhance your work and skills.
• A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.

LI-EH1

LI-Hybrid

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here, for more information about how we hire, what’s in it for you, our culture and values.

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