Application Support Engineer

TN Spain; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de TI en rápido crecimiento busca un Ingeniero de Soporte de Aplicaciones. En este emocionante rol, serás el enlace entre los usuarios finales y los equipos de desarrollo, gestionando tickets de soporte y proporcionando asistencia a clientes. Colaborarás con equipos en varias ubicaciones, asegurando una comunicación fluida y resolviendo problemas técnicos. Si te apasiona la tecnología y deseas marcar la diferencia en un entorno dinámico, esta es la oportunidad perfecta para ti. Únete a un equipo que valora la curiosidad, la confianza y la colaboración, y contribuye a simplificar la comunicación en todo el mundo.

Formación

• Experiencia en sistemas de tickets como Zendesk y habilidades básicas en SQL.
• Capacidad para resolver problemas y comunicar eficazmente con equipos remotos.

Responsabilidades

• Gestionar tickets de soporte y comunicar problemas relacionados con aplicaciones.
• Proporcionar soporte a clientes y documentar procedimientos.

Conocimientos

Soporte al cliente

Resolución de problemas

Comunicación efectiva

SQL básico

Aprendizaje rápido

Trabajo en equipo

Educación

Experiencia previa en soporte técnico

Herramientas

Zendesk

JIRA

Freshdesk

Jitbit

Descripción del empleo

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Do you want to be part of a fast-growing IT company with locations across the world? Do you love collaborating with both customers and colleagues solving issues? Then enroll in our team as an Application Support Engineer!

The role you’ll play

As an Application Support Engineer, you will have a close collaboration with your colleagues in the Valencia office and our Software Development and Content Engineering teams in Copenhagen (HQ), Kyiv, Gdansk and Leuven, during EU working hours.

You will be responsible for dealing with tickets in our support portals, where you will resolve, reassign or prioritize tickets related to our internally developed applications. You will handle the communication of application-related issues to the whole organization. You will also be responsible for end-user and customer support, creating bug reports according to the issues reported. It’s your task to reproduce the issues and share your findings with our QAs within each team. You will also share, learn and document solutions on our Wiki. In short, you will act as the link between the business, our customers and our engineering teams.

The team you’ll be a part of

As a member of our tribe, you will be part of an open team where a great atmosphere and amazing team spirit are key elements to success. You will interface with colleagues from all our locations, and report to our Application Support Team Lead.

If you want to make a difference, make it with us by…

• Taking ownership of tickets related with end-users and Internal Applications support using our portal(s)
• End user support responsibilities: identify problems, solve tickets, re-assign tickets to relevant departments, communication to other teams about IT related issues
• Customer support: You will also provide support to customers using Zendesk, for some of our customer-facing applications
• Development tasks: 2nd Level support, identify, prioritize issues and create bug reports and follow up with developers etc.
• Acting as the link between the business, Developers and QAs
• Documenting procedures

Desired experience and competencies

What does it take to work for LanguageWire?

What you’ll need to bring

• Experience with customer ticketing systems like Zendesk, Freshdesk, Jitbit
• Understanding of databases and basic SQL skills
• Basic code understanding to be able to identify issues and read logs
• Ability to understand new systems and technologies quickly
• Eager to learn and a quick student who is passionate about technology
• Ability to work independently when needed but a team player at heart
• The ability to see the bigger picture and think outside the box
• Structured and able to organize to also make it easier to prioritize correctly
• Good communicator (able to communicate effectively and work remotely with the offices and colleagues based in different countries/time zones)
• Fluent in spoken and written English

This will make you stand out

• Experience with software task management systems like JIRA, TFS, Azure DevOps
• Knowledge of translation software like translation memory, editorial tools, etc.
• Experience in a similar role
• Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas

About LanguageWire

At LanguageWire, we want to wire the world together with language. Why? Because we want to help people & businesses simplify communication. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

We are curious. We are trustworthy. We are caring. We are ambitious.

At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest way of communicating. We are caring and respect each other personally and professionally. We encourage authentic collaboration, invite feedback and a positive social environment. Our desire to learn, build, and share knowledge is a natural part of our corporate culture.

Working at LanguageWire — why we like it:

“We believe that we can wire the world together with language. It drives us to think big, follow ambitious goals, and get better every day. By embracing and solving the most exciting and impactful challenges, we help people to understand each other better and to bring the world closer together.”

(Waldemar, Senior Director of Product Management, Munich)

Yes, to diversity, equity & inclusion

In LanguageWire, we believe diversity in gender, age, background, and culture is essential for our growth. Therefore, we are committed to creating a culture that incorporates diverse perspectives and expertise in our everyday work.

LanguageWire’s recruitment process is designed to be transparent and fair for all candidates. We encourage candidates of all backgrounds to apply, and we ensure that candidates are provided with an equal opportunity to demonstrate their competencies and skills.

Want to know more?

We can’t wait to meet you! So, why wait 'til tomorrow? Apply today!

If you want to know more about LanguageWire, we encourage you to visit our website!