Application Support Engineer

Symphony Industrial AI, Inc.; Santander; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading AI company as an Application Support Engineer, where you'll play a vital role in providing expert support for software solutions in the retail sector. With a focus on collaboration and continuous improvement, you will help ensure our applications run smoothly and efficiently, all within a flexible hybrid work environment.

Servicios

Competitive Salary

Flexible Hybrid Working Model

Collaborative Work Environment

Access to Latest Technologies

Chance to Impact AI Solutions

Formación

• Fluency in Spanish and English.
• Knowledge of SQL and PL/SQL.
• Basic Linux skills.

Responsabilidades

• Manage and resolve application support requests.
• Collaborate with teams to address software functionality queries.
• Analyze and troubleshoot software issues.

Conocimientos

Communication Skills

Willingness to Learn

Herramientas

Oracle databases

Linux

Descripción del empleo

JOIN US! We seek an Application Support Engineer to join our SymphonyAI Retail team, based in Madrid.

As a key member of the SymphonyAI Retail team, you will work closely with our global team and customers to provide essential support for our applications. Your role will be pivotal in ensuring the smooth operation and maintenance of our software solutions, contributing to the satisfaction and success of our clients.

Job Description

What You’ll Do

• Manage and resolve application support requests, ensuring timely and effective solutions to technical issues and maintaining application stability.
• Collaborate with internal teams and clients to understand and address software functionality, configuration, and usage queries.
• Analyze and troubleshoot software issues, utilizing your knowledge of Oracle databases (SQL, PL / SQL) and basic Linux (Bash) skills.
• Assist in enhancing our product by providing valuable feedback and insights from a support perspective, helping to drive continuous improvement.

What You’ll Bring

• Communication Skills : Fluency in Spanish and English is essential, enabling effective communication with our global team and customers.
• Willingness to Learn : Proactive attitude towards learning new programming languages and technologies to enhance support capabilities.
• Consulting Acumen : Basic understanding of technical and functional consulting, commercial activities, logistics, and retail supply chain solutions is desired but not a requirement.

What We Offer

• Competitive Salary and benefits package designed to attract and retain top talent.
• Flexible Hybrid Working Model to support a healthy work-life balance.
• Collaborative and Inclusive Work Environment that values diversity and teamwork.
• Access to the Latest Technologies and tools to enhance your work and skills.
• A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.

LI-EH1

LI-Hybrid

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Visit here, for more information about how we hire, what’s in it for you, our culture and values.

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