Application Support Engineer

Symphony EYC; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Ingeniero de Soporte de Aplicaciones para unirse a su equipo en Madrid. Este puesto es crucial para garantizar el funcionamiento y mantenimiento de soluciones de software, contribuyendo a la satisfacción del cliente. El candidato ideal tendrá conocimientos sólidos en bases de datos Oracle y habilidades básicas en Linux, así como una actitud proactiva hacia el aprendizaje de nuevas tecnologías. Ofrecemos un entorno de trabajo colaborativo y flexible, acceso a las últimas tecnologías y la oportunidad de impactar en soluciones de IA de vanguardia en la industria minorista.

Servicios

Paquete salarial competitivo

Modelo de trabajo híbrido

Entorno de trabajo colaborativo e inclusivo

Acceso a tecnologías y herramientas actuales

Oportunidad de impacto en soluciones de IA

Formación

• Conocimientos sólidos en bases de datos Oracle, incluyendo SQL y PL/SQL.
• Habilidades básicas en Linux (Bash) y deseo de aprender nuevos lenguajes de programación.

Responsabilidades

• Gestionar y resolver solicitudes de soporte de aplicaciones de manera oportuna.
• Colaborar con equipos internos y clientes para abordar consultas sobre funcionalidad del software.

Conocimientos

SQL

PL/SQL

Bash

Java

JavaScript

Comunicación

Herramientas

Oracle

Descripción del empleo

Join to apply for the Application Support Engineer role at SymphonyAI

Join to apply for the Application Support Engineer role at SymphonyAI

Introduction
JOIN US! We seek an Application Support Engineer to join our SymphonyAI Retail team, based in Madrid.
As a key member of the SymphonyAI Retail team, you will work closely with our global team and customers to provide essential support for our applications. Your role will be pivotal in ensuring the smooth operation and maintenance of our software solutions, contributing to the satisfaction and success of our clients.

Job Description
What You’ll Do

• Manage and resolve application support requests, ensuring timely and effective solutions to technical issues and maintaining application stability.
• Collaborate with internal teams and clients to understand and address software functionality, configuration, and usage queries.
• Analyze and troubleshoot software issues, utilizing your knowledge of Oracle databases (SQL, PL/SQL) and basic Linux (Bash) skills.
• Assist in enhancing our product by providing valuable feedback and insights from a support perspective, helping to drive continuous improvement.
• Engage in learning and development opportunities to expand your technical capabilities, particularly in programming languages such as PL/SQL, Bash, Java, and JavaScript.

What You’ll Bring

• Technical Skills: Strong knowledge of Oracle databases, including SQL and PL/SQL, along with basic Linux (Bash) skills. Familiarity with programming languages such as PL/SQL, Bash, Java, or JavaScript is desirable.
• Communication Skills: Fluency in Spanish and English is essential, enabling effective communication with our global team and customers.
• Willingness to Learn: Proactive attitude towards learning new programming languages and technologies to enhance support capabilities.
• Consulting Acumen: Basic understanding of technical and functional consulting, commercial activities, logistics, and retail supply chain solutions is desired but not a requirement.

What We Offer

• Competitive Salary and benefits package designed to attract and retain top talent.
• Flexible Hybrid Working Model to support a healthy work-life balance.
• Collaborative and Inclusive Work Environment that values diversity and teamwork.
• Access to the Latest Technologies and tools to enhance your work and skills.
• A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.

About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Software Development