Application - Support & Development Engineer (L2)

Veepee; Barcelona; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Variable bonus

Online learning platform with courses

Meetups and conferences locally and国际l

Flexible office with up to 2 days at 0

Descripción de la vacante

VeepeeTech seeks a Support & Development Engineer to bridge support and development, splitting time between advanced incident resolution and building internal tools. You’ll work on PHP/Symfony or C#/NET tasks, handle SQL with PostgreSQL, and document solutions for non-technical users.

The role favors proactive problem solving in a global, collaborative setting. You will engage with cross-functional teams and contribute to AI-powered support tooling, while maintaining internal documentation and

Formación

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks.
• Strong SQL knowledge (joins, diagnostic queries) and PostgreSQL familiarity.
• Ability to read/understand code and troubleshoot to eliminate bugs.
• Ability to document and communicate technical solutions to non-technical users.
• Excellent analytical skills, autonomy, and initiative.
• Strong interpersonal skills, comfortable with cross-functional teams.
• Experience using Git and working with branches.
• Fluent written and spoken English.
• Proactive, versatile, and able to move between code and user-facing support.

Responsabilidades

• Resolve advanced L2 tickets: database usage, SQL queries, source code review.
• Investigate incidents, access codebase, and understand system behavior.
• Apply targeted code changes to resolve incidents.
• Manage and track incidents through resolution and provide second-line support.
• Maintain product catalog/taxonomy attributes across internal platforms.
• Modify and administer Freshdesk at scripting/code level.
• Keep technical documentation up to date: L2 articles and bug-fix specs.
• Create endpoints for internal platforms and tools to streamline L3 tasks.
• Fix bugs and handle small development tasks across the scope (PHP/.NET).
• Build internal support tools and AI-powered support tooling.

Conocimientos

PHP/Symfony

C#/NET

SQL

PostgreSQL

Debugging

Documentation

Git

English

Cross-functional

Adaptability

Herramientas

Freshdesk

Kibana

Grafana

Descripción del empleo

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

Job Description

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

TASKS

Support (50%)

• Resolve advanced L2 tickets: database usage, SQL queries, source code review
• Investigate complex incidents, access the code, and understand how it works
• Apply targeted code changes to resolve incidents
• Standard ticket management: validate, qualify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

MUST HAVE Skills

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

NICE TO HAVE Skills

• Previous experience in L2/L3 technical support roles
• Experience monitoring deployments/products through Kibana and Grafana
• Experience with product taxonomy/catalog management
• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
• Experience with Freshdesk or similar ticketing platforms
• Experience in frontend technologies such as React, Vue, CSS
• Knowledge of DDD/Hexagonal Architecture

Benefits

• Variable bonus;
• The dynamic and creative environment within international teams;
• The variety of self-education courses on our e-learning platform;
• Participation in meetups and conferences locally and internationally;
• Flexible Office with up to 2 days at home

RECRUITMENT PROCESS

1. 30-minute HR Screen with a VeepeeTech Recruiter
2. Technical exchange with a Tech Lead
3. Technical exchange with an Architect
4. Team Interview

Who We Are

VeepeeTech is a tech community of 500 collaborators who play a key role in Veepee's innovative strategy.

From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Lyon, Nantes, Nice, Barcelona, Madrid and Lausanne all our projects are developed in an agile environment with a wide skills variety where you'll be sure to find your place, no matter the technology you work with.

If you love to try things why don't you jump on this new adventure?

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