Application Support Consultant (Norwegian speaking)

Unit4 Teta; Zaragoza; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen serviceorientierten Kundenbetreuer, der Freude daran hat, Probleme zu lösen und Kunden bei der Nutzung ihrer Softwarelösungen zu unterstützen. In dieser spannenden Rolle helfen Sie unseren Kunden, ihre Anfragen zu bearbeiten und sicherzustellen, dass sie das Beste aus unseren Lösungen herausholen. Mit einer Kultur, die auf Vertrauen und Work-Life-Balance basiert, bietet das Unternehmen zahlreiche Entwicklungsmöglichkeiten und ein inklusives Arbeitsumfeld. Wenn Sie eine Leidenschaft für Kundenservice und Technologie haben, könnte dies die perfekte Gelegenheit für Sie sein.

Servicios

Unbegrenzt Urlaub

Remote-Arbeitsoptionen

Globale Wohlfühltage

Mentoren und Vorbilder

Initiativen zur Nachhaltigkeit

Inklusive Arbeitsumgebung

Formación

• Erfahrung im Kundenservice und in Support-Rollen.
• Starke technische Fähigkeiten und Troubleshooting-Fähigkeiten.

Responsabilidades

• Unterstützung von Kunden bei der Nutzung von Unit4 Time & Expenses.
• Bearbeitung von Anfragen über das Kundenportal.

Conocimientos

Kundenservice

Technisches Verständnis

SQL Kenntnisse

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Multitasking

Herramientas

Unit4 T&E

Datenbanken

APIs

Descripción del empleo

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so they can focus on meaningful, high-value work they are passionate about.

Learn more on our website about how we transform work and improve people's experiences, enabling our customers and their teams to thrive.

Job Description

Provide assistance and support to our customers using Unit4 Time & Expenses.

1. Handle daily inquiries from customers via our customer portal.
2. Troubleshoot issues and identify their root causes.
3. Offer advice and guidance to ensure optimal use of our solutions.

Qualifications

What we are looking for:

1. Service-oriented with excellent listening and communication skills in Norwegian and English.
2. Experience in customer service and support roles.
3. Strong technical understanding and troubleshooting abilities.
4. Curious mindset and enjoyment in solving problems.
5. Ability to manage multiple tasks in a fast-paced environment.
6. Commitment to customer satisfaction and going the extra mile.
7. Structured, solution-oriented, and diligent about documentation and routines.
8. Interest in IT, with knowledge of travel and time management systems preferred.
9. Experience with Unit4 T&E or similar solutions is a plus but not mandatory.
10. Knowledge of databases, SQL, and APIs is highly beneficial.

Additional Information

Benefits

Join Unit4 and be part of an exciting journey in the cloud ERP space. We are a fast-growing, people-centric company delivering enterprise software focused on a great people experience, with numerous benefits and development opportunities. We offer:

• A culture built on trust, providing autonomy and success opportunities;
• Work-life balance with unlimited time off, remote work options, and Global Wellbeing Days;
• Talented colleagues, mentors, and role models in the software industry;
• A commitment to sustainability through initiatives like our Act4Good program;
• An inclusive, safe working environment supported by Employee Resource Groups such as Women at Unit4, Pride at Unit4, Mental Health, Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive data. Post-offer, background checks may be conducted as per local laws, including disclosures of personal information. We handle all information securely and in compliance with privacy laws. If you have questions, feel free to reach out!