Application Support Consultant Norwegian speaking

Unit4; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits at a fast-paced, people-centric company specializing in cloud ERP software. In this role, you will provide essential support to customers using innovative solutions, ensuring they maximize their experience. Your strong communication skills in both Norwegian and English will be vital as you troubleshoot issues and offer guidance. Join a team that values trust, autonomy, and a commitment to sustainability, while enjoying benefits like generous time off and a supportive work environment. If you are passionate about customer satisfaction and eager to grow within a dynamic industry, this role is perfect for you.

Servicios

Uncapped Time Off Policy

Remote Working Opportunities

Global Wellbeing Days

Commitment to Sustainability

Inclusive Working Environment

Formación

• Experience in customer service and support is essential.
• Strong technical understanding with troubleshooting skills required.

Responsabilidades

• Provide assistance and support to customers using Unit4 Time & Expenses.
• Handle daily inquiries and troubleshoot issues for optimal solution use.

Conocimientos

Customer Service

Troubleshooting Skills

Technical Understanding

Problem Solving

Communication Skills

Fluent Norwegian

Fluent English

Multi-tasking

Herramientas

SQL

APIs

Unit4 T&E

Descripción del empleo

Provide assistance and support to our customers using Unit4 Time & Expenses.

• Handle daily inquiries from customers through our customer portal.
• Troubleshoot and identify root causes of issues that arise.
• Offer advice and guidance to ensure optimal use of our solutions.

Qualifications

What we are looking for

• Service-oriented and able to listen and communicate clearly in fluent Norwegian and English.
• Experience in customer service and support.
• Strong technical understanding and troubleshooting skills.
• Curious and enjoys solving various problems.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Strong desire to have satisfied customers and go the extra mile to achieve it.
• Structured, solution-oriented, and values good documentation and routines.
• Interest in general IT, preferably with knowledge of travel and time management.
• Experience with Unit4 T&E or similar solutions is a plus, but not required.
• Knowledge of how databases work, and familiarity with SQL and APIs is highly beneficial.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us at Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!