Application Support Consultant (Norwegian Speaking)

buscojobs España; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a rapidly growing cloud ERP software company as a customer support specialist. You will provide assistance to clients, ensuring they effectively utilize our solutions. Ideal candidates are service-oriented, technically savvy, and enjoy solving problems in a collaborative team environment.

Servicios

Uncapped time off policy

Remote working opportunities

Global Wellbeing Days

Commitment to sustainability initiatives

Safe and inclusive working environment

Formación

• Fluent in Norwegian and English.
• Experience in customer service and support.
• Interest in IT and knowledge of travel/time management is a plus.

Responsabilidades

• Handle daily inquiries from customers.
• Troubleshoot and identify root causes of issues.
• Offer advice for optimal use of solutions.

Conocimientos

Service-oriented

Strong technical understanding

Troubleshooting skills

Curious

Ability to multitask

Structured

Descripción del empleo

Madrid

EUR 30.000 - 50.000

Provide assistance and support to our customers using Unit4 Time & Expenses.

• Handle daily inquiries from customers through our customer portal.
• Troubleshoot and identify root causes of issues that arise.
• Offer advice and guidance to ensure optimal use of our solutions.

Qualifications

What we are looking for

• Service-oriented and able to listen and communicate clearly in fluent Norwegian and English.
• Experience in customer service and support.
• Strong technical understanding and troubleshooting skills.
• Curious and enjoys solving various problems.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Strong desire to have satisfied customers and go the extra mile to achieve it.
• Structured, solution-oriented, and values good documentation and routines.
• Interest in general IT, preferably with knowledge of travel and time management.
• Experience with Unit4 T&E or similar solutions is a plus, but not required.
• Knowledge of how databases work, and familiarity with SQL and APIs is highly beneficial.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us at Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!