Application Support Consultant Norwegian speaking

Unit4; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a fast-paced, people-centric company that is a leader in cloud ERP software solutions. This role is essential in providing top-notch assistance to customers using innovative time and expense management tools. You will engage with clients to resolve issues, offer guidance, and ensure they maximize their experience with our solutions. The company values a culture of trust, autonomy, and well-being, providing ample opportunities for professional growth and a commitment to sustainability. If you thrive in a dynamic environment and are passionate about customer satisfaction, this is the perfect opportunity for you.

Servicios

Uncapped Time Off Policy

Remote Working Opportunities

Global Wellbeing Days

Commitment to Sustainability

Inclusive Working Environment

Formación

• Experience in customer service and support required.
• Strong technical understanding and troubleshooting skills needed.

Responsabilidades

• Assist customers using Unit4 Time & Expenses.
• Handle daily inquiries and troubleshoot issues.

Conocimientos

Customer Service

Fluent Norwegian

Fluent English

Technical Troubleshooting

Problem Solving

Multi-tasking

Documentation Skills

Interest in IT

Herramientas

SQL

APIs

Unit4 T&E

Descripción del empleo

Provide assistance and support to our customers using Unit4 Time & Expenses.

• Handle daily inquiries from customers through our customer portal.
• Troubleshoot and identify root causes of issues that arise.
• Offer advice and guidance to ensure optimal use of our solutions.

Qualifications

What we are looking for

• Service-oriented and able to listen and communicate clearly in fluent Norwegian and English.
• Experience in customer service and support.
• Strong technical understanding and troubleshooting skills.
• Curious and enjoys solving various problems.
• Ability to handle multiple tasks simultaneously in a busy environment.
• Strong desire to have satisfied customers and go the extra mile to achieve it.
• Structured, solution-oriented, and values good documentation and routines.
• Interest in general IT, preferably with knowledge of travel and time management.
• Experience with Unit4 T&E or similar solutions is a plus, but not required.
• Knowledge of how databases work, and familiarity with SQL and APIs is highly beneficial.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!