Application Consultant

Snibe; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the biotech sector is looking for a Technical Support Specialist to enhance customer experience and knowledge of their reagent products. The candidate will provide technical support, conduct training sessions, and assist in marketing efforts by promoting technical advantages. This role requires strong communication skills, a relevant academic background, and significant experience in the IVD application area.

Formación

• Minimum 5 years experience in IVD Application area, preferably immunology or biochemistry.
• Ability to use English as a working language.
• Good communication skills and hard working.

Responsabilidades

• Provide technical support for distributors and end-users in reagent usage.
• Train customers on reagent products and optimize laboratory operation protocols.
• Collaborate with sales to drive reagent adoption and gather user feedback.

Conocimientos

Technical Support

Problem-Solving

Communication Skills

Educación

Bachelor degree in Clinical medicine, Biotech, Pharmacy or related

Master degree preferred

Descripción del empleo

1. Technical Support and Problem-Solving

• Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).
• Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.

2. Product Promotion and Customer Engagement

• Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio.
• Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.

3. Sales Support and Market Expansion

• Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
• Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.

4. Customer Training and Capability Development

• Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
• Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.

5. Technical Documentation and Information Management

• Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.
• Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.
• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred;
• Minimum 5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred;
• Able to use English as working language;
• Good communication skills and hard working.