Application Consultant

Snibe; Comunidad de Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading biotechnology company in Comunidad de Madrid is seeking an experienced professional to provide technical support for reagents, promote products at events, and deliver training sessions to clients. The ideal candidate should have a degree in Clinical medicine, Biotech, or Pharmacy with a minimum of 5 years of experience in the IVD application area, preferably in immunology. Proficiency in English and strong communication skills are essential.

Formación

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or related.
• Minimum 5 years experience in IVD Application area, immunology preferred.
• English language proficiency required.
• Good communication skills and strong work ethic.

Responsabilidades

• Provide technical support and problem-solving for clients.
• Promote products and engage with customers at events.
• Support sales and market expansion initiatives.
• Deliver training sessions on reagent products.
• Develop and update technical documentation.

Conocimientos

Technical Support

Problem-Solving

Client Engagement

Sales Support

Training Skills

Educación

Bachelor degree in Clinical medicine, Biotech or Pharmacy

Master degree preferred

Descripción del empleo

Responsibilities

• 1. Technical Support and Problem-Solving - Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.). Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.
• 2. Product Promotion and Customer Engagement - Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe’s reagent portfolio. Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe’s reagent offerings.
• 3. Sales Support and Market Expansion - Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies. Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.
• 4. Customer Training and Capability Development - Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques. Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.
• 5. Technical Documentation and Information Management - Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity. Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

Qualifications

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject; master degree would be preferred.
• Minimum 5 years experience in IVD Application area, such as immunology, biochemistry or molecular biology; immunology will be preferred.
• Able to use English as working language.
• Good communication skills and hard working.