APM Technician Madrid

JR Spain; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in Madrid is seeking an APM technician to manage on-site service and maintenance of Lockers. The candidate will be responsible for diagnosing technical issues, ensuring customer satisfaction, and coordinating with internal teams. We offer an inclusive culture focused on equality and continuous learning opportunities, along with flexible remuneration options.

Servicios

Flexible remuneration options

Language platform for continuous learning

Online platform for lifelong learning

Formación

• 2-3 years of experience in a similar role.
• Strong mechanical/electrical aptitude and ability to understand complex systems.
• Ability to work independently and in teams with effective communication skills.

Responsabilidades

• Perform scheduled and emergency service visits with compliance to SLAs.
• Diagnose technical and provide on-site solutions.
• Document interventions and report findings accurately.

Conocimientos

Problem-solving skills

Mechanical aptitude

Electrical aptitude

Technical analysis

Field presence

Communication skills

Team collaboration

Educación

Technical diploma or equivalent experience

Descripción del empleo

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Everything you are looking for and more ?

The APM technician performs on-site service and maintenance visits. The ideal candidate will be responsible for identifying and resolving technical, software, or mechanical issues on our Lockers, ensuring minimal downtime and maximum customer satisfaction. The role includes replacing components, repairing parts, and coordinating tasks with the support and dispatching teams.

The APM technician is based in the Madrid area, carrying out on-site interventions throughout the city and region, including nearby cities such as Toledo, Ávila, Guadalajara, Valladolid, etc., and occasionally working from the office in San Fernando.

What responsibilities and objectives will you have?

• Perform scheduled and emergency service visits, complying with SLAs.
• Diagnose technical issues and implement effective solutions on-site.
• Perform root cause analysis of reported problems.
• Replace defective components and carry out mechanical and electrical repairs.
• Communicate with the dispatching team to align planning and priorities.
• Follow safety and quality standards during all service activities.
• Coordinate with the internal support team to ensure smooth execution of tasks.
• Document interventions and report findings accurately and promptly.
• Use internal software to monitor the performance and operation of the Locker network.
• Use spare parts responsibly and efficiently from the assigned vehicle kit.
• Maintain adequate stock levels of the vehicle kit and replenish as needed.
• Conduct training sessions and periodic audits.

What are the requirements?

• Preference for technical diplomas or similar qualifications.
• At least 2-3 years of experience in a similar role.
• Technical diploma or equivalent experience in mechanics, electronics, or related fields.
• Strong mechanical/electrical aptitude and ability to understand complex systems.
• Experience in hardware and software maintenance for electronic equipment.
• Ability to read, interpret, and analyze monitoring dashboards and system logs.
• Ability to read technical drawings and manuals.
• Problem-solving skills and a hands-on attitude.
• Ability to work independently and as part of a team.
• Strong field presence; this role requires regular on-site operations.
• Good written and spoken English skills.
• Valid driving license (type B).

What do we offer?

• Language platform for continuous learning.
• Online platform for lifelong learning.
• Flexible remuneration options.
• Our values include going further and multiplying impact (10X Attitude), designing transformations around customer value (Passionate About Customers), acting quickly and efficiently (Go, Go, Go), embracing disruption (Dare to Disrupt), and fostering collaboration and diversity (One Goal, One Team).

Inclusive Culture

InPost promotes equality at all levels through its Equal Opportunities Plan. We aim for diversity, gender equality, and inclusion for all individuals, regardless of their abilities or conditions.